# Customer Success Manager (Northeast)

**Company:** [UpGuard](https://hotfix.jobs/companies/upguard)
**Location:** Remote
**Role:** Customer Success
**Salary:** $85k – $100k/yr
**Experience:** 2+ years
**Skills:** HubSpot, Salesforce, Churnzero, Gainsight, APIs, Cyber Risk Management, Risk Management Frameworks, Cybersecurity Best Practices, Customer Success, Account Management
**Posted:** 2026-01-27

> Onboard and manage customers using UpGuard's platform, providing training, monitoring health, and advocating internally. Requires 2+ years in customer success or account management and understanding of risk frameworks.

## Job Description

## Responsibilities
- Onboard and manage customers to ensure they understand how best to use UpGuard effectively to meet their goals
- Provide resources including success plans, customer-specific training sessions, and organize regular check-in calls
- Engage customers early and frequently to drive engagement from day one
- Advocate for the customer by providing updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities
- Translate customer requirements by understanding their risk management frameworks to offer tailored solutions
- Monitor customer health and intervene with proactive education when customers are not effectively using UpGuard

## Requirements
- 2+ years' experience in customer success, project management or account management
- Understanding of cyber risk management or risk management frameworks
- Experience supporting and building customer relationships in a scalable manner
- Ability to cover a book of business with Eastern Time or Pacific Time
- Highly organized with the ability to update existing documentation and document new processes
- High-level proficiency in English (written and spoken)
- Ability to work cross-functionally and be a team player
- Curious and willing to learn

## Nice-to-Haves
- Experience with a CRM such as HubSpot or Salesforce
- Experience with Customer Success tools such as ChurnZero or GainSight
- Experience in cyber risk management or risk management
- Understanding of Cyber Security best practices
- Basic/working knowledge of APIs
- Experience conducting training sessions

## Benefits
- Monthly Lifestyle subsidy for financial, physical, and mental well-being
- WFH set-up allowance
- $1500 USD annual Learning & Development allowance
- PTO plus two additional leave days
- 18 weeks paid Parental Leave
- Personal Leave Allowance (sick & carer's leave)
- Fully remote working environment
- Top-spec hardware provided
- Generative AI subsidy for paid subscriptions
- Health, dental, and vision insurance

## Similar roles

- [Customer Success Specialist, SMB](https://hotfix.jobs/jobs/a49a00df-8b37-452b-a491-38278ed60322) - Scribe - San Francisco, CA - $85k – $85k/yr
- [Managed Services Specialist](https://hotfix.jobs/jobs/88ad9a35-f65b-40d4-a5dc-e35cf8edc6c2) - Ontic - Remote - $85k – $100k/yr
- [Associate Account Manager](https://hotfix.jobs/jobs/fbd13505-d0a0-4145-a2b2-8d3887ce2557) - Bubble - New York, NY - $85k – $115k/yr
- [Member Success Manager](https://hotfix.jobs/jobs/df5e8f80-8d9f-42cd-ad42-6c7308b03a47) - Collective Intelligence Project - Remote - $85k – $100k/yr
- [Customer Success Engineer](https://hotfix.jobs/jobs/c33b49af-00bd-4f1c-8f82-bf4ed2f77f97) - Pave - San Francisco, CA - $86k – $142k/yr

**Apply:** https://hotfix.jobs/jobs/d12f49c6-1a60-4f1c-ae72-506607cad291
**Canonical:** https://hotfix.jobs/jobs/d12f49c6-1a60-4f1c-ae72-506607cad291