# Staff Implementation Engineer

**Company:** [Clutch](https://hotfix.jobs/companies/clutch)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 7+ years
**Skills:** API Integrations, React, Node.js, Python, JavaScript, TypeScript, JSON, GitHub, Web Frameworks, Databases, SDKs, AI Workflows
**Posted:** 2026-07-30

> Staff Implementation Engineer owning end-to-end delivery of complex SaaS implementations for large credit union customers. Leads cross-functional triage, builds efficiency tools/processes, mentors the team, and feeds learnings back to Product/Engineering. Requires 5+ years technical delivery experience, strong API/coding skills, and comfort in ambiguity.

## Job Description

## Responsibilities
- Directly own end-to-end delivery for 2-3 of the largest and most strategic customer implementations, including build, testing, and go-live processes.
- Lead cross-functional triage of issues surfaced during implementations — translate customer-facing problems into well-scoped tickets, partner with Product and Engineering to diagnose root cause, and drive them to resolution.
- Serve as a technical resource for the team's most challenging problems, partnering on escalations and complex integration work.
- Increase implementation efficiency across the team by identifying bottlenecks, designing processes, tooling, and standards.
- Feed implementation learnings back into the product by surfacing recurring pain points and feature gaps to Product and Engineering.
- Support teammates' growth through mentorship and knowledge-sharing.
- Act as a knowledgeable resource on the platform capabilities and design patterns across products.
- Define where AI can expand implementation capabilities and help build AI-enabled workflows and standards.
- Communicate plans, progress, and risk clearly to internal partners and senior customer stakeholders.

## Requirements
- 5+ years in implementation, solutions/technical consulting, or comparable technical delivery role, ideally with complex enterprise or SaaS implementations.
- Proven track record owning complex, high-stakes technical delivery end-to-end, from architecture through go-live.
- Comfort operating in ambiguity, bringing structure and clear point of view to cross-team problems.
- Experience translating customer issues into actionable work for product and engineering partners and driving resolution across teams.
- Experience mentoring others, setting technical standards, and building tooling or processes.
- Excellent written and verbal communication; comfortable leading meetings with senior stakeholders.
- Background in Computer Science or equivalent strong technical training.
- Deep experience integrating with web APIs; familiarity with modern web frameworks (React, Node.js, etc.).
- Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDKs).
- Ability to read, write, and understand code in multiple programming languages; working knowledge of Python, JSON, GitHub, and the terminal; JavaScript/TypeScript a plus.
- Self-starter who can decompose ambiguous, high-stakes problems.
- Superior time management to run multiple large external customers simultaneously.
- Passion for working with people and explaining complex technical issues.

## Nice-to-Haves
- Fintech, financial services, or credit union domain experience.

## Compensation and Benefits
- Remote Flexibility: Work from anywhere.
- Unforgettable Off-Sites: Twice a year in exciting destinations.
- Flexible PTO.
- Stock Options.
- Home Office Setup budget.
- Work Trip Budget.
- Comprehensive health and dental insurance.

## Similar jobs

- [Senior Staff Forward Deployed Engineer](https://hotfix.jobs/jobs/6ea8a445-5524-4a3e-8d41-7789847aaf78) - Kong - Remote - $192k – $274k/yr
- [Staff Solutions Architect](https://hotfix.jobs/jobs/f4943a9d-9686-4b6c-bc24-8779f5b45411) - Fivetran - Remote - $198k – $247k/yr
- [Field CTO](https://hotfix.jobs/jobs/62714ffc-abf2-46ed-9d0e-2d6b44c7f6ea) - OpenAI - San Francisco, CA - $302k – $352k/yr
- [Staff Solutions Architect, Majors](https://hotfix.jobs/jobs/c4ba319d-d2f8-44fb-b1c7-0314ec18ef03) - Temporal - Remote - $168k – $221k/yr
- [Senior Staff Engineer, System Architect](https://hotfix.jobs/jobs/3897b069-30f4-4444-8837-c4ba61a7eef5) - Shield AI - San Diego, CA - $170k – $310k/yr

**Apply:** https://hotfix.jobs/jobs/d11ddc28-a33c-4392-8c42-23654089721c
**Canonical:** https://hotfix.jobs/jobs/d11ddc28-a33c-4392-8c42-23654089721c