# Technical Support Engineer

**Company:** [Redis](https://hotfix.jobs/companies/redis)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $91k – $137k/yr
**Experience:** 5+ years
**Skills:** Python, Java, C#, JavaScript, Bash, PowerShell, Linux, Unix, TCP/IP, Wireshark, Tcpdump, Prometheus, Grafana, Elk, Splunk
**Posted:** 2026-06-26

> Technical Support Engineer responsible for diagnosing and resolving complex issues for Redis Enterprise customers across cloud and on-prem deployments. Requires 5+ years in enterprise support/SRE roles plus deep Linux, networking, and cloud infrastructure experience.

## Job Description

## What you’ll do
- Work with customers to troubleshoot and resolve complex software issues
- Reproduce issues, replicating customer environments as needed
- Document issues and contribute to our internal team documentation
- Provide Root Cause Analysis
- Collaborate with Engineering as needed to provide solutions
- Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises
- Provide technical expertise during testing, deployment, and upgrading of Redis software
- Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales
- Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription
- Participate in new product development, customer training, and other support-related activities

## What will you need to have?
- At least five years of technical experience as a Support Engineer, Systems Engineer, Software Engineer, or Site Reliability Engineer in an enterprise software company
- At least four years of experience troubleshooting real-time production systems
- At least two years of hands-on experience with cloud infrastructure
- Strong background in scripting or programming languages (Python, Java, C#, JavaScript, Bash, Powershell, etc.)
- Expert working knowledge in Linux/Unix and networking (TCP/IP)
- Professional experience working with networking tools like wireshark, tcpdump, etc.
- Experience in analyzing and debugging production issues at scale
- Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.)
- Working knowledge of Cloud-based and On-premises environments
- Proficiency in communication and presentation, both written and verbal (in English)
- Strong technical background with excellent problem-solving and multi-tasking skills
- High availability and commitment to customers at any time

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**Apply:** https://hotfix.jobs/jobs/d1018d40-f02b-4e7f-b8d4-bfe43264eeb9
**Canonical:** https://hotfix.jobs/jobs/d1018d40-f02b-4e7f-b8d4-bfe43264eeb9