# Engagement Manager , Public Sector

**Company:** [Scale AI](https://hotfix.jobs/companies/scale-ai)
**Location:** Washington, DC
**Role:** Solutions Architecture
**Salary:** $187k – $234k/yr
**Experience:** 3+ years
**Skills:** Computer Vision, ml operations, Stakeholder Management, Customer Relationship Management, AI/ML, ts/sci clearance, analytics-driven problem solving, technical implementation, project leadership, government contracting
**Posted:** 2026-07-20

> Lead delivery of computer vision AI/ML solutions for national security customers. Own customer relationships, scope use cases, coordinate cross-functional teams, and ensure successful implementation in a hybrid onsite role requiring active TS/SCI clearance.

## Job Description

## Responsibilities
- Manage customer relationships from the executive to the end user
- Work alongside customers to scope computer vision use cases that Scale’s engineering team will build and you will ultimately refine
- Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
- Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
- Oversee onboarding and successful implementation of customer accounts
- Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision domain

## Requirements
- An active TS/SCI clearance
- 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
- A deep understanding of ML operations process
- A track record of structured, analytics-driven problem solving
- Excellent verbal and written communication skills
- Willingness to be onsite with customers up to 4 days per week in the DMV area and / or prepared to travel a minimum of 25%

## Nice-to-Haves
- A technical background (education or professional experience with computer science, economics, statistics, engineering)
- A proven track record in B2B client-facing roles and expanding client relationships
- Prior experience owning the technical implementation of solutions to the government

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