# Services Specialist

**Company:** [Yext](https://hotfix.jobs/companies/yext)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $61k – $88k/yr
**Experience:** 2+ years
**Skills:** Excel, Zendesk, yext platform, content management, Customer Success, technical support, Data Analysis, help desk software
**Posted:** 2026-07-28

> Services Specialist providing platform configuration, content management, and optimization services to Yext customers. Manage inbound requests, analyze/transform content in Excel, ensure quality, and deliver exceptional customer experiences. Requires 2+ years in operations, support, or analytics plus strong Excel skills.

## Job Description

## What You’ll Do
- Responsible for the successful administration of in-platform task execution for pooled customers
- Prioritize, manage, and monitor multiple inbound customer configuration or content management requests, driving to timely completion
- Interpret customer and other stakeholder requests, tailor your conversations according to their needs, and effectively communicate these needs to other internal teams as necessary
- Analyze, clean, and transform customer content, primarily in Excel, providing quality assurance over the content loaded into the Yext Platform
- Maintain process and workflow documentation for customers in accordance with customer needs and Yext internal best practices
- Partner closely with customers and your account teams alike to ensure we are exceeding customer expectations
- Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams
- Be an expert in Yext Content and configuration, helping customers achieve their end goal through best practices

## What You Have
- BA/BS degree or equivalent experience
- 2+ years of operations, technical support, customer success, or analyst experience
- Desire to delight customers with every interaction
- Direct experience working in the Yext platform is preferred, including a strong understanding of Content, Listings, Reviews, Pages, Search, and other features
- Experience with Zendesk or other help desk software
- Proficient in Excel; ability to audit, analyze, and manipulate large sets of relational data
- Outstanding and effective interpersonal skills; along with strong ability to communicate complex issues across departments and with external contacts
- Detail-oriented, organized, process-driven
- Ability to work quickly and accurately in a high-volume environment
- Autonomous worker with excellent time management skills
- Ability to thrive in a cross-functional team environment

**Compensation**
Annual Base Pay Range: $61,200–$87,500 USD
In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for variable pay programs based on performance relative to goals and targets.

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