# IT Engineer

**Company:** [Luxury Presence](https://hotfix.jobs/companies/luxury-presence)
**Location:** Austin, TX
**Role:** IT Support
**Salary:** $100k – $120k/yr
**Experience:** 5+ years
**Skills:** Google Workspace, MDM, kandji, Jamf, intune, edr, Rippling, serval, Claude, Notion, slackbot, Python, Bash, PowerShell, Zapier
**Posted:** 2026-07-30

> IT Engineer owning AI-first automation, identity/access management, MDM, and onboarding for a lean three-person IT team. Requires 5+ years IT engineering experience, deep Google Workspace and MDM expertise, automation/scripting skills, and an AI-forward mindset with extreme ownership.

## Job Description

## What You'll Own

### AI-First Help Desk & Automation
- Take full ownership of Serval, driving ticket deflection from manual resolution toward AI-assisted and self-service resolution.
- Evaluate and pilot Serval Journeys (or equivalent tooling) to automate onboarding and offboarding provisioning workflows.
- Build and maintain automations across Claude, Notion, and Slackbot that cut manual IT work wherever it shows up.

### Identity, Access & Directory Management
- Own provisioning and de-provisioning across our SaaS stack, ensuring access is granted and revoked accurately and on time.
- Lead the Rippling integration for directory sync, using it to reliably determine manager, title, and department for every employee, so the right tech stack reaches the right person automatically.
- Administer Google Workspace end to end: user lifecycle, groups, security settings, and day-to-day support.

### Endpoint & Device Management
- Administer Iru MDM (formerly Kandji) across macOS, iPadOS, and Windows, with EDR enabled and enforced fleet-wide.
- Own procurement and asset lifecycle management: hardware purchasing, deployment, tracking, and retirement.

### Onboarding, Support & Documentation
- Drive day-one readiness for every new hire: all required tools and access provisioned and working before their start date.
- Step in on help desk tickets directly to back up the Onsite IT Support Specialist during peak load or time off.
- Document everything. Own and build out our IT process documentation in Notion/Serval so institutional knowledge doesn't live in one person's head.

### Partnership
- Work in close daily collaboration with the Director of IT and the Onsite IT Support Specialist as a tightly coordinated three-person team.

## What We're Looking For

### Experience
- 5-10 years in IT engineering, systems administration, or a similar hands-on IT role.
- Deep experience with Google Workspace administration at the org level.
- Experience managing an MDM platform (Kandji, Jamf, Intune, or similar) across multiple operating systems, with EDR.
- Track record of building automations that replace manual work — you reach for code or no-code tools to do it.

### Mindset
- You operate with extreme ownership. You take projects from start to finish without needing much guidance, and you don't wait to be told what's next.
- You bring a security mindset to identity, access, and device management.
- You write clearly. Documentation isn't an afterthought, it's part of how you work.
- You're comfortable being one of three people responsible for IT at an entire company, and you thrive on that kind of scope.

### Bonus
- Experience with Serval, or comparable AI-powered IT support/automation platforms.
- Hands-on experience with Rippling, Deel, or similar HRIS platforms for provisioning and directory data.
- Scripting or automation experience (Bash, Python, PowerShell, n8n, Zapier, or similar).
- Prior exposure to Claude, ChatGPT, or other AI tools used operationally, not just casually.

## Similar roles

- [IT Manager](https://hotfix.jobs/jobs/800a32e1-7686-4396-af25-ad2f8e335677) - Icarus - El Segundo, CA - $100k – $140k/yr
- [Security and IT Operations Manager](https://hotfix.jobs/jobs/650cb154-af00-45a8-9aa3-7baaeeaa2c69) - Fab2 - San Francisco, CA - $100k – $150k/yr
- [IT Analyst](https://hotfix.jobs/jobs/bf9ee793-9eb2-405c-be86-cea8cde9c8f1) - Censys - Ann Arbor, MI - $103k – $130k/yr
- [IT Service Desk Engineer](https://hotfix.jobs/jobs/a16abe20-59fb-46c4-8f5b-ba09df18962a) - Coinbase - Remote - $96k – $114k/yr
- [Systems Administrator III](https://hotfix.jobs/jobs/06d2441b-8261-4af4-a327-0c6d5aa24907) - Kapitus - New York, NY - $96k – $154k/yr

**Apply:** https://hotfix.jobs/jobs/d08f3282-932b-462b-bd3d-4f04ce10af02
**Canonical:** https://hotfix.jobs/jobs/d08f3282-932b-462b-bd3d-4f04ce10af02