# Travel Operations Manager

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Unspecified
**Role:** Revenue Operations
**Skills:** Bsp, Arc, Iata, Iatan, Gds, Sabre, Amadeus, Ndc, Reconciliation Systems
**Posted:** 2026-06-30

> Lead a team of analysts responsible for global BSP/ARC reconciliation, settlement, debit/credit memo disputes, and compliance with IATA standards. Oversee daily operations, drive process improvements, manage KPIs/OKRs, and collaborate with Finance and Product teams while serving as SME in travel settlement operations.

## Job Description

## Key Responsibilities

### Reconciliation and Compliance
- Build and execute processes for accurate and timely reconciliation of ARC & BSP accounts worldwide.
- Develop tools and reporting procedures to automate billing, remittance and reconciliation of partner agency billings.
- Ensure strict adherence to BSP/IAR regulatory standards, including the timely submission of all required reports.
- Maintain Navan's IATA/IATAN process compliances.

### Risk Management and Process Improvement
- Establish internal controls and operational redundancies to safeguard settlement workflows.
- Analyze reconciliation variances, identify root causes, and implement swift corrective actions.
- Conduct periodic audits to verify accuracy and compliance with industry regulations.
- Contribute to process improvement initiatives to enhance efficiency and scalability in settlement workflows.
- Troubleshoot financial discrepancies and help scale enterprise-grade back-office systems.

### Stakeholder Collaboration and Reporting
- Partner with Finance, Operations, and Product teams to align reconciliation processes and data reporting needs.
- Prepare executive reports highlighting key financial trends, operational risks, and process improvements.
- Track and produce KPI reports across all processes while actively managing team OKRs.
- Collaborate across cross-functional teams and external partners to optimize collections and reduce bad debt exposure.

### Operations & Performance Management
- Lead a team handling critical reconciliation, settlement, and dispute processes.
- Set clear, measurable individual and team goals (KPIs/OKRs) aligned with company objectives.
- Monitor team workflows, delegate tasks effectively, and optimize resource allocation to ensure deadlines are met.
- Track and report on team performance metrics to senior leadership on a weekly/monthly basis.
- Identify bottlenecks in current processes and implement continuous improvement strategies to boost efficiency and quality.

### Training and Knowledge Sharing
- Lead, motivate and develop a team of analysts focused on BSP/ARC reconciliation and debit/credit memo dispute/loss management.
- Foster a collaborative, high-performing team environment with effective leadership, conflict resolution, and strategic thinking.

## Requirements
- Deep expertise in BSP/ARC, Debit/Credit memo processes and BSP/IAR Operations.
- Hands-on proficiency with GDS platforms (Sabre/Amadeus), NDC, and reconciliation systems.
- Strong communicator with proven track record of effective leadership, conflict resolution, and strategic thinking.
- Collaborative leader who thrives in fast-paced environments and loves building robust, scalable processes and drives process efficiencies.
- Subject matter expert in IATA/BSP and ARC settlement operations.

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