# Customer Success Manager

**Company:** [Sourcegraph](https://hotfix.jobs/companies/sourcegraph)
**Location:** Remote
**Role:** Customer Success
**Salary:** $121k – $121k/yr
**Skills:** Customer Success, Account Management, Technical Saas, Developer Tooling, Observability, Infrastructure, Product Telemetry, Health Scores, Usage Analytics, Customer Training, Product Demos, Deep Search, Mcp, Artificial Intelligence
**Posted:** 2026-08-25

> Manages enterprise and commercial customer accounts for a technical SaaS product, driving adoption, renewal health, and expansion. The role requires customer-facing experience, technical SaaS familiarity, strong presentation skills, and analytical, autonomous execution.

## Job Description

## Responsibilities
- Manage a book of approximately 20 enterprise and commercial accounts.
- Own post-sales customer relationships end to end, driving adoption, surfacing risk, and supporting renewal and expansion.
- Analyze health scores, product telemetry, and usage data to prioritize customer needs.
- Run customer cadences, value mapping, product trainings, basic demos, business reviews, and customer-facing QBRs.
- Partner with Named Account Executives and Field Engineers on renewals, expansion opportunities, and customer support.
- Drive adoption of Deep Search, MCP, and consumption-based features.
- Share customer feedback with EPD, Product Marketing, and Support to influence product direction.

## Requirements
- Customer-facing experience in customer success, account management, account coordination, technical support, solutions consulting, or a similar field.
- Prior experience in a technical SaaS environment.
- Demonstrated comfort presenting to customers or technical audiences.
- Interest in developer tooling and developer workflows.
- Ability to analyze product telemetry, health scores, and usage patterns.
- Strong communication, autonomy, initiative, and coachability.

## Nice to Have
- Experience with developer tooling, observability, infrastructure, or adjacent technical products.
- Experience managing a large, varied book of business.
- Computer science, engineering, or another technical undergraduate background.
- Experience building an AI-enabled workflow or solving a real problem with AI.

## Compensation & Benefits
- $96,640 USD base salary plus $24,160 USD commission, for total on-target earnings of $120,800 USD.
- Equity and generous perks and benefits.

## Similar jobs

- [Customer Success Manager](https://hotfix.jobs/jobs/63a9efd9-42a6-46f8-88f2-a6a79936f9e8) - Kodex - Remote - $120k – $155k/yr
- [Customer Success Manager, DFR Mid-Market Northeast](https://hotfix.jobs/jobs/6e90fd41-75ef-4a0d-846e-01ec0746de1a) - Skydio - Remote - $120k – $160k/yr
- [Enterprise Customer Success Manager, Americas](https://hotfix.jobs/jobs/1e1af4ea-5e60-4baf-bff5-070b50e7e980) - CodeRabbit - San Francisco, CA - $125k – $215k/yr
- [Partner Engagement Specialist, 1st Armored Division](https://hotfix.jobs/jobs/8f36b6e4-6c52-4026-b56d-b9d523bda6eb) - Onebrief - Fort Bliss, TX - $125k – $150k/yr
- [Scaled Customer Success Manager](https://hotfix.jobs/jobs/ef073937-a14d-4ce2-b4ce-d77ea6230e48) - Harvey - New York, NY - $115k – $130k/yr

**Apply:** https://hotfix.jobs/jobs/d02d9962-1023-4d9f-ae4e-3d06cd2fb575
**Canonical:** https://hotfix.jobs/jobs/d02d9962-1023-4d9f-ae4e-3d06cd2fb575