# Senior Account Manager

**Company:** [SmithRx](https://hotfix.jobs/companies/smithrx)
**Location:** Remote
**Role:** Account Management
**Experience:** 5+ years
**Skills:** Account Management, Relationship Management, Project Management, Client Relationship Management, Conflict Resolution, Customer Satisfaction, Data Analysis, Healthcare, Pharmacy Benefits, Commercial Health Insurance
**Posted:** 2026-06-02

> As a Senior Account Manager, you will be responsible for ensuring customer satisfaction and retention for a complex portfolio of clients. You will build trusting relationships, manage escalated client issues, and identify product gaps.

## Job Description

## What you will do:

* Complete reporting and data requirements based on client and team needs
* Take responsibility and be accountable for ensuring customer satisfaction and retention of a complex portfolio of clients.
* Build trusting relationships with client contacts from the frontlines to C-suite leadership
* Maintain a comprehensive understanding of business challenges faced by customers
* Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary
* Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary
* Identify product gaps by conducting business impact assessments and managing client expectations
* Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place
* Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is in place
* Actively participate in Customer Success projects and initiatives as requested by Leadership
* Act as a trusted mentor to new and existing Account Managers; providing thorough guidance on best practices, QBR presentations, Action Log maintenance, and other role specific tasks

## What you will bring to SmithRx:

* A positive, growth mindset with the ability to approach difficult situations in a calm and focused manner; understand the challenge and move forward tactfully towards a solution
* Requires **5+ years of direct account management or relationships management experience** in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits strongly preferred
* A strong history of working strategically with diverse and complex clients
* A positive, growth mindset with the ability to stay calm under pressure while driving towards solutions
* An obsession with customer experience and customer satisfaction
* A passion for solving difficult problems together in collaboration with the broader team
* Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
* Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
* Anticipate and mitigate potential risks or issues that could impact the client relationship or member experience, and implement proactive solutions
* Ability to work independently as well as part of an extended, cross-functional team
* Proactively gather feedback from Clients and collaborate with internal teams to drive improvement, ensuring that clients are heard and addressed
* Self-driven, results-oriented and disciplined work ethic with a positive outlook
* Ability to take initiative with little to no direction
* Be transparent and honest in a positive, professional and polite manner
* Expert conflict resolution skills
* Highly effective Empathic communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the client or member’s point of view
* Bachelor’s degree or equivalent experience required

## What SmithRx Offers You:

* Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
* Flexible Spending Benefits
* 401(k) Retirement Savings Program
* Short-term and long-term disability
* Discretionary Paid Time Off
* Paid Company Holidays
* Wellness Benefits
* Commuter Benefits
* Paid Parental Leave benefits
* Employee Assistance Program (EAP)
* Well-stocked kitchen in office locations
* Professional development and training opportunities

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