# Technical Services Engineer, Infrastructure - Weekend

**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** Palo Alto, CA
**Role:** Support Engineering
**Salary:** $90k – $176k/yr
**Experience:** 5+ years
**Skills:** Linux, Kubernetes, AWS, GCP, Azure, DevOps, Infrastructure As Code, Disaster Recovery, Backup Management, Networking
**Posted:** 2026-06-16

> Technical Services Engineer providing customer support for MongoDB infrastructure, Kubernetes deployments, and disaster recovery. Requires 5+ years cloud/on-prem infrastructure experience and 1+ years direct customer support.

## Job Description

## Cool things you’ll do

- Work with the largest and most demanding customers to drive successful implementations of MongoDB Server, MongoDB Search, and managed backups on Kubernetes platforms
- Work on customer use cases, evaluating solutions, customer business pain points, application architectures, and Cloud infrastructure configurations
- Collaborate with enterprise customers to design, implement, and troubleshoot backup strategies for massive production environments—scaling to petabytes of data—while ensuring high availability, disaster recovery readiness, and compliance with retention requirements
- Provide product feedback to shape the roadmap of products, tooling, and the core database

## What You Need/What we are looking for

- Patience, empathy, and a genuine desire to help others
- Excellent communication skills, both written and verbal, with internal and external stakeholders
- The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time
- Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments
- Full understanding of Linux systems and networking concepts, including firewalls, load balancers, performance tuning, storage management
- 1+ years of experience in a Support role working directly with customers
- 2+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. (MongoDB experience is preferred)
- 3+ years or more of combined experience in the following technical domains:
  - Experience operating in and managing Kubernetes clusters
  - Experience with DevOps practices and Infrastructure-as-code
  - Experience with Disaster Recovery situations (Backup management, Snapshot Restores, Return-to-service operations)
- 5+ years of mixed experience with Cloud (AWS, GCP, Azure) and on-prem infrastructure administration in a production environment

## Bonus Points

- Experience with AI topics, development, and supporting technologies such as Vector Search
- Experience managing large-scale databases (RDBMS or NoSQL or both) and monitoring them via products like Prometheus or Grafana
- Experience with specific MongoDB products like Ops Manager, Cloud Manager, Atlas, Kubernetes Operator/Controller
- Experience coding in one or more of Python, Java, Go, Ruby, C, C++
- Experience with personal test labs and reproducing issues locally to drive resolution of issues
- Experience working on weekends or outside of typical business hours

## Success Measures

- In 3 months: complete New Hire Training and gain a deep understanding of MongoDB and its ecosystem
- In 6 months or less: comfortable working frontline with customers, transition to weekends, complete the MongoDB Certified DBA Associate exam
- In 12 months or less: become a technical specialist within MongoDB, help peer engineers in advanced diagnostics, handle technical escalations independently

## Similar roles

- [Technical Services Engineer, 1st Shift, EST hours](https://hotfix.jobs/jobs/e7069bc7-97a0-4d98-a736-22507116beeb) - MongoDB - Remote - $90k – $176k/yr
- [Technical Support Engineer](https://hotfix.jobs/jobs/508ff997-be92-4578-a17a-0badf4187a5f) - Socure - San Francisco, CA - $90k – $115k/yr
- [Technical Services Engineer, 2nd Shift](https://hotfix.jobs/jobs/54d445b5-82f6-4c75-bb9f-29cf2160e6f9) - MongoDB - California - $90k – $176k/yr
- [Support Engineer](https://hotfix.jobs/jobs/15b9fdb1-907b-4eff-92a8-5c93e9a411c0) - Prompt Health - Remote - $90k – $125k/yr
- [Technical Support Engineer](https://hotfix.jobs/jobs/d1018d40-f02b-4e7f-b8d4-bfe43264eeb9) - Redis - Remote - $91k – $137k/yr

**Apply:** https://hotfix.jobs/jobs/d0069841-bad8-411a-9a14-03d60bd1ed17
**Canonical:** https://hotfix.jobs/jobs/d0069841-bad8-411a-9a14-03d60bd1ed17