# Customer Support Specialist, Global Payroll
**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Salary:** $46K-$49K
**Experience:** 1+ years
**Skills:** Payroll Processing, Tax Filing, Compliance, Customer Support, Documentation, Problem-Solving, Escalation Management, Hr Software
**Posted:** 2026-06-25
> Provide expert customer support for global payroll and HR platform, troubleshooting payroll issues, tax filing, and compliance. Requires 1-4 years US payroll support experience and a bachelor's degree.
## Job Description
## What you will do
- Troubleshoot and resolve payroll-related issues and guide customers through payroll processing, tax filing, and compliance questions
- Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region
- Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams
- Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience
- Partner with regional Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns
- Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region-specific payroll issues
- Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise

## What you will need
- 1-4 years of customer support experience in US Payroll domain
- Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve complex payroll discrepancies
- Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred
- Bachelor's degree
- Time management skills and ability to prioritize
- Excellent communication skills, both written and verbal (in English)
- Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
**Apply:** https://hotfix.jobs/jobs/customer-support-specialist-global-payroll-at-rippling-d617bb43-12bf-44a7-bbb3-2fb98089fdd8
**Canonical:** https://hotfix.jobs/jobs/customer-support-specialist-global-payroll-at-rippling-d617bb43-12bf-44a7-bbb3-2fb98089fdd8