# Customer Support Specialist, Business Unit
**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Minneapolis, MN
**Salary:** $46K-$49K
**Experience:** 1+ years
**Skills:** Saas Support, Troubleshooting, Problem-Solving, Confluence, Jira, Salesforce, HubSpot, Slack, Chat Support, Email Support
**Posted:** 2026-06-23
> Provide expert customer support for Rippling's Scheduling and Attendance product via chat, email, and video. Troubleshoot issues, document interactions, and collaborate with internal teams in a hybrid Minneapolis office role.
## Job Description
## What you will do
- Become a product expert - Develop and maintain a deep understanding of scheduling and time attendance products, supporting shift-based workplaces. Provide accurate information and assistance to both customers and colleagues.
- Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment.
- Provide personalized and professional support by responding promptly to external customers via chat, email, and video conferencing to resolve basic to complex inquiries.
- Resolve product or service issues by understanding the customer's issue, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
- Proactively communicate and collaborate via Slack and other company channels, with our distributed team to provide consistent and reliable support.
- Respond to customer reviews on various App Review platforms.
- Successfully utilize resources available to assist customers, including Confluence, Jira, Salesforce, HubSpot, Slack, Help Center, etc, and properly document details from interactions.
- Assist internal customers and peers with product and process questions via Slack.
- Troubleshoot and report new or possible product defects in collaboration with Senior Support Specialists.
- Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers.
- Exercise sound judgement in ambiguous situations with limited information.
- Bring energy, optimism, and professionalism to internal and external customer interactions.
- Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.

## What you will have
- Bachelor's degree
- 1-4 years of customer support experience in a SaaS business
- Demonstrated experience in problem-solving, troubleshooting a SaaS product, with attention to detail.
- Curiosity, resourcefulness, and dependability - getting joy from going above and beyond to make customers successful.
- Time management skills and ability to prioritize
- Excellent communication skills, both written and verbal (in English)
- Currently reside in or near Minneapolis with the ability to work in the office 3 days a week with shifts between the hours of 7 am-7 pm CST
- Able to reliably work scheduled shifts including some weekends and holidays.
**Apply:** https://hotfix.jobs/jobs/customer-support-specialist-business-unit-at-rippling-9c12b5ae-cec3-47fd-8a95-a570264e6eb3
**Canonical:** https://hotfix.jobs/jobs/customer-support-specialist-business-unit-at-rippling-9c12b5ae-cec3-47fd-8a95-a570264e6eb3