# Customer Success Specialist - Boston
**Company:** [BizzyCar](https://hotfix.jobs/companies/bizzycar)
**Location:** Boston, MA
**Salary:** $65K-$90K
**Experience:** 2+ years
**Skills:** SaaS, Customer Onboarding, Customer Training, Account Management, Data Analysis, CRM, Salesforce, Communication, Time Management, Cross-Functional Collaboration
**Posted:** 2026-01-08
> Customer Success Specialist owns a portfolio of accounts in a high-volume environment, leading onboarding, training, reviews, renewals, and expansions for a SaaS automotive platform. Requires 2+ years customer-facing experience, preferably in SaaS, strong communication, and data skills.
## Job Description
## What you'll do
- Become a subject matter expert on BizzyCar’s platform, processes, and use cases to help customers maximize value
- Lead customer onboarding and training, including portal setup, configuration, and ongoing education
- Manage a portfolio of customer accounts in a high-volume CSS environment
- Conduct regular account reviews to identify adoption gaps, growth opportunities, and retention risks
- Support renewals, upsells, and expansions by aligning BizzyCar solutions to customer goals
- Act as the voice of the customer by capturing feedback and partnering with internal teams to drive improvements
- Collaborate closely with Sales to ensure a smooth handoff and continued customer alignment
- Monitor customer support tickets and follow up to ensure timely resolution and satisfaction
- Help refine and improve Customer Success processes as the team scales

## What We're Looking For
- Bachelor’s degree or equivalent experience
- 2+ years of experience in a customer-facing role, preferably in SaaS, technology, or a high-volume environment
- Experience as a Customer Success Specialist or in a similar CSS role is a strong plus
- Automotive or dealership experience preferred, but not required
- Strong communication skills with the ability to lead customer conversations and presentations
- Comfortable working with data and using insights to guide customer discussions
- Highly organized with strong time-management skills
- Curious, adaptable, and eager to learn new products and processes
- Collaborative team player who enjoys working cross-functionally

## What We Offer
- Competitive salary and benefits package
- Base salary range: $65,000–$90,000 (based on experience)
- Opportunities for growth and professional development
- Collaborative, innovative work environment with a passionate team
**Apply:** https://hotfix.jobs/jobs/customer-success-specialist-boston-at-bizzycar-4ce5a83a-3063-45e0-942e-307d28ba326c
**Canonical:** https://hotfix.jobs/jobs/customer-success-specialist-boston-at-bizzycar-4ce5a83a-3063-45e0-942e-307d28ba326c