# Customer Success Specialist – Bilingual (French/English)
**Company:** [BizzyCar](https://hotfix.jobs/companies/bizzycar)
**Location:** Massachusetts
**Experience:** 1+ years
**Skills:** Customer Success, Account Management, Customer Onboarding, Upselling, Customer Retention, Bilingual Communication, Data Analysis, Presentation Skills, Process Improvement
**Posted:** 2026-05-28
> Own customer accounts at a SaaS automotive platform, leading onboarding, training, retention, and upsell efforts while gathering feedback to drive product improvements. Requires native French fluency and 1+ years in customer-facing roles.
## Job Description
## Requirements
- French Fluency Required: Must be bilingual in French and English, with native-level fluency in French.
- Subject Matter Expertise: Develop deep knowledge of BizzyCar’s products, technology, and processes to maximize value for customers.
- Customer Onboarding & Training: Lead onboarding efforts to ensure customer alignment, provide tailored web portal configurations, and offer ongoing training to boost customer success.
- Retention & Upsell: Conduct regular account reviews to identify growth opportunities, mitigate retention risks, and ensure successful renewals and upsell conversions.
- Voice of the Customer: Gather and document customer feedback, collaborating with technical and business teams to address concerns and deliver product improvements.
- Collaboration: Partner with the sales team to ensure alignment on customer needs, and join customer meetings when needed.
- Process Improvement: Design and implement new processes within the Customer Success team to enhance efficiency and customer value.
- Support Review: Monitor customer support tickets to guarantee satisfaction and address performance issues.

## Qualifications
- Bachelor’s degree or equivalent experience.
- 1+ years of experience in a customer-facing role, preferably within a fast-paced, technology-driven environment.
- Exceptional verbal and written communication skills, including the ability to lead formal presentations.
- Ability to establish trust with customers through competence and rapport.
- Strong analytical skills, comfortable interpreting and presenting data insights.
- Detail-oriented with excellent organizational and time-management skills to drive successful execution.
- Highly curious, eager to learn, and adaptable to new challenges.
- Team player with the ability to collaborate on customer accounts, new features, and internal processes.

## Benefits
- Competitive salary and benefits package
- Paid time off, medical, dental, 401k, vision and equity benefits
- Opportunities for growth and professional development
- Collaborative, innovative work environment with a passionate team
**Apply:** https://hotfix.jobs/jobs/customer-success-specialist-bilingual-french-english-at-bizzycar-12698587-f78e-4453-9a9f-892c183754ff
**Canonical:** https://hotfix.jobs/jobs/customer-success-specialist-bilingual-french-english-at-bizzycar-12698587-f78e-4453-9a9f-892c183754ff