# Customer Success Manager - Public Sector
**Company:** [GitLab](https://hotfix.jobs/companies/gitlab)
**Location:** Remote
**Salary:** $85K-$144K
**Skills:** Git, CI/CD, DevSecOps, Project Management, Customer Success, Customer Retention, Customer Adoption
**Posted:** 2026-06-26
> Help U.S. government and public sector organizations adopt GitLab's DevSecOps platform, drive adoption/retention/growth, and coordinate cross-functionally as the primary post-sales liaison.
## Job Description
## What You’ll Do

- Partner with Public Sector customers to translate pre-sales command plans and desired business outcomes into clear, actionable objectives.
- Guide customers on how to use the GitLab platform effectively, drawing on common best practices, DevSecOps principles, and typical Git workflows and branching strategies.
- Map and manage the customer journey, and coach customers on how to adopt new GitLab use cases over time.
- Act as the primary GitLab liaison for your customers, coordinating responses to questions, issues, and escalations by working closely with Support, Product Management, Sales, Professional Services, and other teams.
- Own a defined book of business with responsibility for driving adoption, retention, expansion, and overall customer satisfaction.
- Stay current on GitLab releases and help customers understand and apply new features to their environments and use cases.
- Use project management skills to plan, track, and deliver customer enablement and success initiatives across multiple stakeholders.

## What You’ll Bring

- Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee), in line with government requirements for this role.
- Background in Customer Success or a similar customer-facing role with a track record of driving satisfaction, adoption, and retention.
- Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives.
- Understanding of Git and common branching strategies, along with familiarity with the software development lifecycle and development pipelines.
- Knowledge of continuous integration, continuous deployment, and DevSecOps concepts and how customers apply them.
- Ability to manage a portfolio of customers of varying sizes in the public sector, balancing priorities across multiple stakeholders.
- Strong verbal, written, presentation, and organizational skills, with the ability to explain technical topics in clear, simple language.
- Demonstrated project management, analytical, and problem-solving skills, with openness to learning and applying transferable skills in new situations.

## Benefits

- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- Home office support
**Apply:** https://hotfix.jobs/jobs/customer-success-manager-public-sector-at-gitlab-5267374b-ed3a-4454-8476-1fd96c5be0e5
**Canonical:** https://hotfix.jobs/jobs/customer-success-manager-public-sector-at-gitlab-5267374b-ed3a-4454-8476-1fd96c5be0e5