# Customer Success Manager, Life Sciences
**Company:** [Tulip](https://hotfix.jobs/companies/tulip)
**Location:** Somerville, MA
**Experience:** 5+ years
**Skills:** Gxp, Change Management, Account Management, Stakeholder Presentations, Cross-Functional Coordination, Roi Tracking, Contract Renewals, Digital Transformation, Customer Adoption, Life Sciences Manufacturing
**Posted:** 2026-02-18
> Manages portfolio of Life Sciences customer accounts, drives adoption and ROI using Tulip platform, ensures renewals and expansions. Requires 5+ years client-facing experience in industry, GxP knowledge, and cross-team coordination.
## Job Description
## Key Responsibilities
- Manage a portfolio of customer accounts by monitoring their adoption, utilization and overall health of their deployment
- Serve as internal customer champion
- Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending new use cases, tracking and communicating ROI
- Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion
- Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales
- Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function

## Requirements
- BA/BS (MBA/Masters preferred)
- **5+ years** of experience in Account Management, Customer Success, Product Management, Management Consulting or other client-facing roles in the Life Sciences industry
- Experience with change management in a GxP manufacturing and operations
- Experience creating and leading stakeholder & executive presentations, working with enterprise corporations and multicultural business environments
- Experience coordinating and leading actions among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
- Bias for action and client impact
- Passion for continuous improvement and digital transformation
- Comfortable in a fast-paced, technology-driven business environment
- Ability to travel (estimated up to 15%)
- Worked for or supported a Life Sciences company and understand their regulatory requirements
- Experience in life science development, operations and/or manufacturing environments
**Apply:** https://hotfix.jobs/jobs/customer-success-manager-life-sciences-at-tulip-543c37c0-57a0-46f6-ad4a-07e306867253
**Canonical:** https://hotfix.jobs/jobs/customer-success-manager-life-sciences-at-tulip-543c37c0-57a0-46f6-ad4a-07e306867253