# Customer Success Manager, Customer Data Platform
**Company:** [Rokt](https://hotfix.jobs/companies/rokt)
**Location:** New York, NY
**Salary:** $115K-$120K
**Experience:** 3+ years
**Skills:** Customer Data Platform, Cdp, SaaS, MarTech, AI Tools, Automation, Account Management, QBRs, Data-Driven Use Cases, Platform Adoption, Cross-Functional Collaboration
**Posted:** 2026-04-27
> Manages relationships with top-tier global enterprise customers on a Customer Data Platform, driving retention, expansion, adoption, and measurable business outcomes through tailored success plans and collaboration with internal teams. Requires 3+ years in SaaS customer success with data/martech experience.
## Job Description
## Responsibilities
- Build and maintain strong, trusted relationships with key stakeholders and decision-makers within strategic accounts; act as the main point of contact and advocate for the customer.
- Partner with customers to understand their business goals and objectives, and develop tailored success plans that drive measurable outcomes (e.g., reducing customer acquisition costs, increasing retention, optimizing campaign performance).
- Provide expert guidance on the mParticle platform, helping customers maximize value through use case enablement, best practices, and ongoing consultation.
- Collaborate with internal teams (Solutions Consulting, Sales, Product, and other cross-functional partners) to develop and execute strategic account plans that align with customer goals and mParticle business objectives.
- Track and report on customer health metrics, adoption trends, and success outcomes; lead stakeholder business reviews (QBRs) to highlight achievements and align on future goals.

## Requirements
- 3+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS (preferred experience with data, martech, CDPs, or developer-adjacent platforms).
- Proven experience supporting high revenue, large-scale, global customers, including senior stakeholder engagement and executive-level communication.
- Strong ability to understand a customer’s business strategy and translate it into data-driven success plans, platform adoption, and measurable outcomes.
- Excellent cross-functional collaboration skills—able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction.
- AI-first mindset: you use AI tools and automation to improve efficiency and consistency (e.g., account planning, QBR narratives, call intelligence, and operational follow-through), while maintaining a high bar on customer experience.

## Compensation
Target total compensation ranges from $160,000 - $175,000, including a fixed annual salary of $115,000 - $120,000, an employee equity plan grant, and world-class benefits.
**Apply:** https://hotfix.jobs/jobs/customer-success-manager-customer-data-platform-at-rokt-e3636ef7-cb13-42dd-9b1f-419c21d7d021
**Canonical:** https://hotfix.jobs/jobs/customer-success-manager-customer-data-platform-at-rokt-e3636ef7-cb13-42dd-9b1f-419c21d7d021