# Customer Success Manager
**Company:** [Reacher](https://hotfix.jobs/companies/reacher)
**Location:** Remote
**Salary:** $70K-$110K
**Experience:** 3+ years
**Skills:** Tiktok Shop, SaaS, Customer Onboarding, Churn Prevention, Data Analysis, Automation, Customer Relationship Management, Workshops, Training Materials, E-Commerce
**Posted:** 2025-09-10
> Customer Success Manager drives customer retention and growth on TikTok Shop using Reacher platform by building relationships, providing strategic guidance, creating training materials, preventing churn via automation, and ensuring platform adoption. Requires 3+ years e-commerce experience, preferably TikTok Shop and SaaS.
## Job Description
## Responsibilities
- Build and maintain strong customer relationships through regular check-ins and success calls.
- Host 1:1 sessions and group workshops on TikTok Shop strategy and Reacher optimization.
- Develop how-to guides, documentation, and training materials for Reacher features.
- Set up automated systems to calculate churn risk scores and proactively engage at-risk customers.
- Provide exceptional customer support to ensure satisfaction and platform adoption.
- Ensure customers maximize Reacher's capabilities to grow their TikTok Shop businesses.

## Requirements
- Strong e-commerce background (3+ years preferred).
- TikTok Shop experience highly preferred.
- Proven track record in customer success or account management.
- Experience with SaaS platforms and customer onboarding.
- Excellent communication and presentation skills.

## Preferred Qualifications
- Experience with creator/affiliate marketing platforms.
- Background in social commerce or influencer marketing.
- Data analysis and automation setup experience.
- Workshop facilitation and training experience.
**Apply:** https://hotfix.jobs/jobs/customer-success-manager-at-reacher-28d4787c-2689-4286-85d0-112017d2a61c
**Canonical:** https://hotfix.jobs/jobs/customer-success-manager-at-reacher-28d4787c-2689-4286-85d0-112017d2a61c