# Customer Success Manager
**Company:** [Okta](https://hotfix.jobs/companies/okta)
**Location:** San Francisco, CA, California, Texas
**Salary:** $116K-$178K
**Experience:** 3+ years
**Skills:** Customer Success, Account Management, Consulting, Enterprise Account Management, C-Level Relationship Management, Strategic Business Reviews, SaaS, Enterprise Security Tools, Cross-Functional Collaboration, Presentation Skills, Problem Solving
**Posted:** 2026-06-26
> Manage enterprise customer relationships as a trusted advisor, driving retention, expansion, and value realization for Okta's SaaS security platform. Requires 3+ years in customer success or account management with large enterprises.
## Job Description
## Responsibilities
- Develop and nurture strong customer and C-Level relationships to understand business goals and needs, ensuring retention, happiness, and ROI.
- Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
- Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines.
- Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations.
- Gather and surface customer feedback that drives continuous improvement.
- Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
- Identify renewal risk and collaborate with internal teams to remediate; proactively spot expansion opportunities.

## Requirements
- 3+ years of experience in a customer success, account management, or consulting role managing relationships with large, complex enterprises (preferably SaaS-based technical enterprise product).
- Strong emotional intelligence and elite relationship management and executive stakeholder development skills.
- Exceptional presentation and communication skills, particularly when engaging with C-level executives.
- Strong listening and analytical skills with the ability to ask effective questions, dive deep, understand customer business priorities, and anticipate needs.
- Strong interpersonal skills and ability to work collaboratively and cross-functionally.
- Good technical and problem-solving skills with the ability to provide quick resolution to problems; experience in enterprise security tools preferred.
- Willing to travel up to 25%.
**Apply:** https://hotfix.jobs/jobs/customer-success-manager-at-okta-caae6640-9908-4273-84b0-5b04016335e6
**Canonical:** https://hotfix.jobs/jobs/customer-success-manager-at-okta-caae6640-9908-4273-84b0-5b04016335e6