# Customer Success Manager
**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** Austin, TX, San Francisco, CA
**Salary:** $71K-$139K
**Experience:** 5+ years
**Skills:** MongoDB, Gainsight, Salesforce, Mongodb Atlas, Databases, Cloud, Customer Success, Account Management
**Posted:** 2026-02-11
> Strategic Customer Success Manager serving as primary contact for MongoDB users, driving account growth, resolving issues, and collaborating cross-functionally. Requires 5+ years customer-centric experience, technical aptitude, and high autonomy.
## Job Description
## Responsibilities

- Work as a strategic advisor providing guidance on MongoDB best practices and technology strategy, including enablement sessions and product recommendations.
- Collect customer feedback and roadblocks to inform Product, Professional Services, and Leadership.
- Act as the link between customers and product engineering to influence the roadmap.
- De-escalate and resolve critical customer issues.
- Build and execute account plans to mitigate risk and drive growth.
- Lead in-person executive business reviews with C-suite.
- Work on strategic internal projects to build the Customer Success program.
- Document interactions in Gainsight and Salesforce.com.
- Provide feedback on MongoDB Atlas signals for engagement strategies.
- Manage relationships with Sales Leadership and Account Executives.
- Forecast churn and growth.
- Help interview, onboard, and ramp new team members.
- Lead enablement sessions and peer growth.

## Requirements

- 5+ years in Customer Success, Account Management, Client Services, or similar customer-centric role.
- Passion for advocating for customers.
- Technical aptitude and curiosity for databases and technology.
- High autonomy and ownership of customer portfolio.
- Entrepreneurial mindset to build new processes.
- Strong collaboration skills.

## Nice-to-Haves

- Prior exposure to database, cloud, and infrastructure technology.
- Bilingual Spanish or Portuguese.
**Apply:** https://hotfix.jobs/jobs/customer-success-manager-at-mongodb-8ba23410-7bd0-4657-91fb-46ece3920ab0
**Canonical:** https://hotfix.jobs/jobs/customer-success-manager-at-mongodb-8ba23410-7bd0-4657-91fb-46ece3920ab0