# Customer Success Manager
**Company:** [Homebot](https://hotfix.jobs/companies/homebot)
**Location:** Denver, CO
**Salary:** $85K-$105K
**Experience:** 2+ years
**Skills:** Customer Success, Account Management, Renewals, Retention, QBRs, Salesforce, Tableau, Sigma, SaaS, Real Estate, Mortgage Lending
**Posted:** 2026-04-24
> Customer Success Manager responsible for managing enterprise accounts, driving retention/renewals/expansion, delivering QBRs and training, and managing $2M+ ARR at a homeownership platform for lenders and agents. Requires 2+ years customer management experience, strong communication, and data-driven problem solving.
## Job Description
## Impact You'll Make

**Within 1 month:**
- Fully onboarded and comfortable navigating Homebot’s product and explaining it to customers
- Build trust and set expectations with enterprise customers at all levels (from loan officers to execs)
- Communicate key metrics and product updates to key stakeholders of assigned accounts

**Within 3 months:**
- Operationally independent with a full book of business
- Develop strong understanding of Homebot’s tech stack (Salesforce, Sigma/Tableau, etc.)
- Own customer training and enablement through live sessions, webinars, and ongoing education
- Act as primary escalation point for accounts, including adoption, compliance, and churn-related conversations

**Within 6 months:**
- Coordinate and present business reviews with key decision-makers and executive sponsors
- Proactively manage customer health, identifying risks and opportunities early
- Advocate for customers internally while balancing business needs and priorities

**Within 1 year:**
- Retain and grow book of business by building long-term, trusted customer relationships
- Mitigate churn risk and support renewal and expansion conversations
- Know customers’ health metrics inside and out and use data to guide strategy
- Contribute to scalable Customer Success processes and improvements

**Within 2 years:**
- Successfully renew multiple enterprise contracts by planning ahead and navigating complex conversations
- Maintain on-target ARR retention goals with clear documentation of renewals and any contraction
- Manage $2M+ in ARR
- Own at least one cross-functional initiative as the Customer Success stakeholder

## Who You'll Collaborate With
- Reports to the Director of Customer Success
- Works closely with Customer Support, Sales, Product, and Implementation teams
- Part of a team of Customer Success Managers

## What You Bring

**Experience & Expertise**
- 2+ years of experience managing customers in high-volume or enterprise environments
- Proven success owning renewal conversations and driving retention
- Experience working with professional corporate teams and executive stakeholders
- Strong organizational and strategic thinking skills, including account planning
- Ability to lead results-driven meetings such as QBRs and executive check-ins

**Communication**
- Strong written and verbal communication skills
- Ability to explain technical concepts to technical and non-technical audiences
- Proactive communicator who keeps internal partners informed and aligned
- Comfortable navigating challenging conversations with confidence and empathy

**Problem Solving**
- Ability to analyze complex situations and identify practical solutions
- Resourceful and collaborative when solving customer or process challenges
- Data-driven decision maker who balances customer value with business impact

**Bonus Points**
- Expert in Real Estate and/or Mortgage Lending and the different stakeholders involved with homeownership
- Experience as a Customer Success Manager or Account Manager
- SaaS and/or start-up experience

## Characteristics of a Homebot Customer Success Manager
- Humble, hard-working, and motivated who thrives in an empowered environment
- Collaborative, gritty, and resourceful - willing to help with any tasks from technical tickets to leading a virtual customer presentation
- Confident, adaptable self-starter who thrives in a fast-paced environment
- Strong written and verbal communication skills; knows when to pick up the phone, handle executive decisions, and work through difficult client scenarios with grace
- Friendly and positive attitude through chaos, change, and new company and product developments
- Patient, friendly, and direct when necessary

Must be located in Denver, CO.

## Compensation
- Annual targeted base salary range of $85,000 - $105,000
- Eligible for bonus and Equity Appreciation Rights (Stock Units)
- Comprehensive benefits including 401(k) match, flexible PTO, parental leave, medical/dental/vision, and more
**Apply:** https://hotfix.jobs/jobs/customer-success-manager-at-homebot-8a7f46ad-c372-4117-8769-9350ebd9f966
**Canonical:** https://hotfix.jobs/jobs/customer-success-manager-at-homebot-8a7f46ad-c372-4117-8769-9350ebd9f966