# Customer Success Manager
**Company:** [Bland AI](https://hotfix.jobs/companies/bland-ai)
**Location:** San Francisco, CA
**Salary:** $120K-$180K
**Experience:** 5+ years
**Skills:** Rest, JSON, SQL, AI, Conversational AI, Telephony, APIs, Incident Management, Customer Onboarding, Distributed Systems
**Posted:** 2026-04-14
> Owns post-sales customer journey for AI phone agents, driving launches, ROI, expansions, and troubleshooting technical issues with engineering. Requires 5+ years in technical customer-facing roles, API/SQL fluency, and strong communication skills.
## Job Description
## What you'll do

- **Drive Customer Outcomes** - Own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents. Diagnose blockers before they become problems, push customers toward high-value use cases, and turn every deployment into a measurable win.
- **Cross-Functional Problem Solving** - Partner with forward deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production.
- **Proactive Technical Guidance** - Educate customers on best practices, new features, and optimization strategies, helping them get more value from Bland with every interaction.
- **Customer Growth & Expansion** - Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans.
- **Executive & Technical Communication** - Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes.
- **High-Ownership, High-Velocity Mindset** - Operate with positivity, pace, and accountability in a fast-moving startup environment.

## Qualifications

- **Technical Foundation** - Degree or equivalent hands-on experience enabling deep understanding of customer architectures and AI workloads.
- **5+ Years in Technical Customer-Facing Roles** - Experience as a TAM, Technical Lead, Solutions Architect, Customer engineer or similar role owning post-sales success and enterprise customer outcomes.
- **API & Integration Fluency** - Comfortable reading/writing REST/JSON, interpreting logs, querying data with SQL and understanding how systems integrate in production.
- **Escalation & Incident Management** - Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high-pressure situations.
- **Strong Communication Skills** - Able to simplify technical concepts for executives and dive deep with practitioners.
- **High EQ & Customer Advocacy** - Builds trust quickly, navigates competing priorities, and proactively guides customers towards best practices through structured touchpoints such as MBR/QBRs.
- **Cross-Functional Collaboration** - Proven success partnering with Sales, and Engineering, to drive adoption and growth.
- **Thrives in Fast-Paced Environments** - High-ownership operator who excels in rapid, high-impact cultures.

## Nice to haves

- Startup experience or early-stage TAM experience
- Experience with AI/ML, conversational AI, or telephony systems
- Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON
- Background working with voice workflows, call flows, or contact center tech
- Experience building TAM playbooks or customer onboarding frameworks

## Compensation & Perks

- Salary: $120k – $180k base + meaningful equity + benefits
- Gorgeous office in Jackson Square, San Francisco (rooftop views & great coffee shops nearby).
**Apply:** https://hotfix.jobs/jobs/customer-success-manager-at-bland-ai-ac6260d2-d5b2-4868-b52f-7316271bd374
**Canonical:** https://hotfix.jobs/jobs/customer-success-manager-at-bland-ai-ac6260d2-d5b2-4868-b52f-7316271bd374