# Customer Success Engineer (Americas)
**Company:** [Deepgram](https://hotfix.jobs/companies/deepgram)
**Location:** Remote
**Salary:** $150K-$195K
**Experience:** 7+ years
**Skills:** APIs, AI/ML, Speech-To-Text, Text-To-Speech, Product Demos, Reference Architectures, AI Tools, Integrations, Pocs, Technical Workshops
**Posted:** 2026-03-13
> Customer Success Engineer drives adoption and expansion of voice AI APIs for enterprise customers through technical expertise, demos, troubleshooting, and relationship building with developers and executives. Requires 7-10+ years in technical customer success or sales engineering at API-driven tech companies.
## Job Description
## What You’ll Do
- Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions.
- Build, nurture, and sustain customer relationships across all personas interacting with Deepgram (from developers, program managers to CIOs, CTOs, and other C-level stakeholders).
- Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows. Frequent travel may be required.
- Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
- Focus on making Deepgram successful in the customer’s environment; ensuring products are integrated, enabled, and adopted effectively, applying best practices, reference architectures, and creative solutions to drive outcomes.
- Continuously operate in discovery mode, surfacing customer issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams.
- Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues, bridging the gap between technical support, solutions design, and commercial growth.
- Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies.
- Leverage AI to amplify your impact; be an expert in how Customer Success can apply AI to drive customer outcomes, surface insights, and improve internal systems.
- Proactively identify & scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales.
- Develop and execute structured customer success plans that align business outcomes with Deepgram’s product capabilities.
- Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops to stay ahead of risks, ensure alignment, and surface opportunities for growth.
- Serve as the voice of the customer internally, influencing product roadmap, GTM strategy, and even the internal tools and processes we build to support customers.
- Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact).

## It’s Important To Us That You Have
- 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus), at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech).
- A proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth.
- Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers.
**Apply:** https://hotfix.jobs/jobs/customer-success-engineer-americas-at-deepgram-ac6cc8aa-009b-4508-82ec-0749c67d57df
**Canonical:** https://hotfix.jobs/jobs/customer-success-engineer-americas-at-deepgram-ac6cc8aa-009b-4508-82ec-0749c67d57df