# Customer Success Architect
**Company:** [GitLab](https://hotfix.jobs/companies/gitlab)
**Location:** Remote
**Salary:** $94K-$158K
**Skills:** Git, GitLab, DevSecOps, CI/CD, Continuous Integration, Continuous Deployment, Branching Strategies, Software Development Lifecycle
**Posted:** 2026-05-12
> Customer Success Architect partners with key customers post-sale to align GitLab's DevSecOps platform with business goals, guides adoption and technical enablement, owns success plans, and manages escalations across teams. Requires Git expertise, CI/CD knowledge, and customer success experience.
## Job Description
## What you’ll do

- Partner with customers to turn pre-sales command plans and desired business outcomes into actionable objectives and clear success criteria.
- Guide customers on effective use of the GitLab platform, including DevSecOps best practices, Git workflows, continuous integration, continuous deployment, and adoption patterns.
- Own a portfolio of customers and advance adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement.
- Build and maintain Customer Success Plans that define customer goals, key performance indicators, and progress over time.
- Act as the primary GitLab liaison for assigned accounts, coordinating questions, issues, and escalations across Customer Service, Product Management, Sales, and Professional Services.
- Provide hands-on onboarding and technical enablement, including education on new GitLab features, releases, and relevant use cases.
- Program manage account escalations by clarifying root causes, coordinating follow-up actions, and keeping stakeholders informed.
- Collaborate with Services and internal partners to identify training, enablement, and maturity opportunities aligned to customer needs.

## What you’ll bring

- Practical understanding of **Git**, common branching strategies, and modern software development lifecycles.
- Working knowledge of **continuous integration**, **continuous deployment**, and **DevSecOps** practices.
- Experience partnering with customers to define business outcomes and translate them into success plans, goals, and measures.
- Background in customer success, post-sales, or professional services work focused on adoption, retention, and customer satisfaction.
- Ability to manage a portfolio of customers, including coordinating across Customer Service, Product Management, Sales, and Professional Services.
- Skill in handling escalations in technical environments with clear communication and structured follow-through.
- Strong communication, presentation, and organization skills, with attention to detail and analytical thinking.
- Ability to apply transferable skills from related roles or industries to customer-facing technical adoption and success planning work.

**United States Salary Range**: $93,600—$158,400 USD
**Apply:** https://hotfix.jobs/jobs/customer-success-architect-at-gitlab-ac499b50-1d5b-4b10-8517-5e38aba6e5b7
**Canonical:** https://hotfix.jobs/jobs/customer-success-architect-at-gitlab-ac499b50-1d5b-4b10-8517-5e38aba6e5b7