# Customer Marketing Manager, Enterprise and Digital
**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Salary:** $227K-$252K
**Experience:** 5+ years
**Skills:** Customer Storytelling, Case Studies, B2B Content, Technical Writing, Project Management, Content Marketing, Gtm Collaboration, Editorial Judgment, Multimedia Production, Co-Marketing
**Posted:** 2026-04-21
> Develops and owns enterprise customer stories from intake to publication, translating technical AI implementations into compelling narratives for executives and builders. Partners with GTM and marketing teams to prioritize high-impact stories and support co-marketing efforts. Requires 5-8+ years in customer/product marketing and exceptional writing skills.
## Job Description
## Responsibilities

### Customer Story Development
- Own the end-to-end development of enterprise and digital native customer stories, from intake through publication.
- Conduct interviews with customer stakeholders, including technical teams and business leaders.
- Write, edit, and finalize stories that clearly communicate use cases, outcomes, and product value.
- Translate complex technical implementations into narratives that resonate with both technical and executive audiences.

### Story Pipeline & Prioritization
- Partner with Account Directors and GTM teams to identify high-value customer stories aligned to business priorities.
- Help prioritize customers and use cases based on impact, readiness, and strategic relevance.
- Drive clarity on timelines, inputs, and expectations to move stories efficiently through development.

### Story Production & Execution
- Manage execution against a growing pipeline of customer stories.
- Coordinate review cycles across customers and internal stakeholders, including GTM, Communications, and Legal.
- Ensure stories move efficiently from draft to publication while maintaining a high bar for quality.

### Film & Supporting Content
- Support storytelling across formats, including film, interviews, and multimedia content.
- Assist with briefing, scripting support, customer preparation, and production coordination.
- Develop supporting assets such as executive spotlights and short-form customer content.

### Co-Marketing & Cross-Functional Partnership
- Partner with Content, Creative, and GTM teams to support co-marketing efforts tied to customer stories.
- Translate stories into assets used across campaigns, events, and sales conversations.
- Collaborate with Product Marketing and Communications to ensure alignment with broader messaging.

### Editorial Quality & Narrative Impact
- Apply strong editorial judgment to shape clear, compelling narratives from complex inputs.
- Ensure consistency, clarity, and credibility across all customer-facing content.
- Contribute to improving how customer storytelling supports broader GTM and marketing efforts.

## Requirements
- 5–8+ years of experience in Customer Marketing or Product Marketing (Content Marketing backgrounds also considered).
- Exceptional writer with experience translating technical products or complex business workflows into clear narratives.
- Can synthesize inputs from technical stakeholders and senior business leaders, including executives.
- Strong judgment on what makes a compelling customer story and which use cases will resonate.
- Comfortable working with enterprise customers and navigating multi-stakeholder environments.
- Maintain a high bar for accuracy, precision, and credibility.
- Experience developing customer stories, case studies, or similar B2B content.
- Strong project manager who can independently drive multiple workstreams.
- Collaborate effectively with GTM, Product Marketing, and Communications teams.
- Highly organized and able to manage multiple priorities in a fast-paced environment.
**Apply:** https://hotfix.jobs/jobs/customer-marketing-manager-enterprise-and-digital-at-openai-ad21d3dc-5b0a-4e3c-9b0b-dfb9c8181fa0
**Canonical:** https://hotfix.jobs/jobs/customer-marketing-manager-enterprise-and-digital-at-openai-ad21d3dc-5b0a-4e3c-9b0b-dfb9c8181fa0