# Customer Experience Associate
**Company:** [Nourish](https://hotfix.jobs/companies/nourish)
**Location:** New York, NY
**Experience:** 2+ years
**Skills:** Customer Support, Phone Support, Email Support, Chat Support, Troubleshooting, Cross-Functional Collaboration, Documentation, Problem Solving, Account Management, Billing
**Posted:** 2026-06-09
> Provide frontline customer support via phone, email, and chat for a nutrition-focused telehealth platform. Troubleshoot issues, document interactions, and collaborate with Engineering and Product teams.
## Job Description
## Key Responsibilities
- Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy.
- Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries.
- Document customer interactions accurately in our systems, ensuring that all cases are tracked and followed up on if necessary.
- Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams.
- Identify areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems.
- Maintain a deep understanding of Nourish’s products and services, staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information.
- Support weekend operations, including one weekend day per week, ensuring our customers always have access to support when they need it.
- Contribute to customer feedback loops by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies.

## Requirements
- 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success.
- Experience in fast-paced industries like telehealth, healthcare, SaaS, or tech.
- Strong verbal and written communication skills; comfortable handling phone calls, email, and chat interactions.
- Strong problem-solving skills; able to think on your feet and offer creative solutions.
- Organized and able to handle multiple customer interactions simultaneously.
- Passionate about nutrition or wellness.
- Experience or comfort working cross-functionally with Engineering or Product teams, including identifying, documenting, and escalating technical issues.
- Open to working one weekend day per week.

## Nice-to-Haves
- Multilingual (especially Spanish).
- Experience working in telehealth or nutrition-focused services.
**Apply:** https://hotfix.jobs/jobs/customer-experience-associate-at-nourish-e3bd5f42-5269-4c3f-8458-13a7fbd2d496
**Canonical:** https://hotfix.jobs/jobs/customer-experience-associate-at-nourish-e3bd5f42-5269-4c3f-8458-13a7fbd2d496