# Customer Enablement Trainer
**Company:** [Latent](https://hotfix.jobs/companies/latent)
**Location:** Remote
**Experience:** 3+ years
**Skills:** SaaS, AI, Instructional Design, Curriculum Development, Virtual Training, E-Learning, Clinical Workflows, Product Enablement, Healthcare Technology, Customer Success
**Posted:** 2026-01-31
> Designs and delivers training programs for customers adopting an AI-powered healthcare platform, working with clinicians, operational leaders, and IT teams to drive proficiency and time-to-value. Requires 3-6+ years in customer enablement or training, preferably in healthcare SaaS.
## Job Description
## What You’ll Do

### Training Delivery & Facilitation
- Lead live virtual and onsite training sessions across clinical and operational user groups
- Deliver role-based enablement that drives proficiency and reinforces best practices
- Facilitate hands-on product walkthroughs, Q&A sessions, and office hours
- Own go-live training execution to ensure customer readiness and successful launches

### Curriculum & Content Development
- Create engaging training materials including decks, quick-start guides, videos, e-learning modules, and workflow job aids
- Customize training based on clinical workflows, customer use cases, and user roles
- Partner with Product and Product Marketing to keep training content aligned with product releases

### Customer Readiness & Adoption
- Serve as a product expert across Latent’s features, workflows, and applied use cases
- Assess customer training needs and recommend the right mix of live and asynchronous learning
- Collect feedback and iterate on training programs to continuously improve quality and impact
- Support adoption goals by reinforcing key behaviors and success metrics post-implementation

### Cross-Functional Collaboration
- Partner with Implementation and Account Management to align training with customer goals
- Share frontline insights to inform product improvements and enablement strategy
- Collaborate with Clinical and Technical teams to ensure training is accurate, compliant, and healthcare-grade

## What You Bring

### Experience
- 3–6+ years in customer enablement, training, or education within **SaaS**, healthcare technology, digital health, or clinical operations
- Experience training clinicians or healthcare operational users strongly preferred
- Background in implementation, customer success, or clinical education is a plus

### Skills
- Exceptional facilitator who can engage audiences with clarity, confidence, and empathy
- Strong instructional design and curriculum development capabilities
- Ability to simplify complex **AI**-driven workflows into intuitive experiences
- Excellent communication and storytelling skills
- Comfortable operating in a fast-paced startup environment
**Apply:** https://hotfix.jobs/jobs/customer-enablement-trainer-at-latent-dc73ae6b-f947-4166-be2a-c9b17833d8ec
**Canonical:** https://hotfix.jobs/jobs/customer-enablement-trainer-at-latent-dc73ae6b-f947-4166-be2a-c9b17833d8ec