# Customer Education and Communities Manager
**Company:** [Kustomer](https://hotfix.jobs/companies/kustomer)
**Location:** Remote
**Salary:** $140K-$162K
**Experience:** 5+ years
**Skills:** Customer Enablement, Partner Enablement, Customer Education, Content Design, AI Tools, Workflow Automation, Community Management, Analytics & Reporting, Cross-Functional Collaboration, Product Curriculum Design
**Posted:** 2026-05-27
> Build and own customer and partner enablement programs from scratch at a B2B SaaS company. Design onboarding, certification, community, and adoption initiatives using AI tooling to drive GRR, time-to-value, and product adoption.
## Job Description
## What You'll Own

- Centralizing Customer Onboarding Content. Consolidate onboarding material into a coherent program and own it going forward. Build the in-product education, guides, and adoption motions that get customers to value faster — directly feeding GRR.
- Centralizing Partner-Facing Resources. Build an enhanced partner enablement program: certification, configuration playbooks, design templates, and implementation guides that let partners deliver independently and accelerate time to value across our customer base.
- Centralizing Community Management. Run Kustomer's customer community as a managed channel — Slack, forums, and the cadences around them — that deflects routine product questions, creates peer-to-peer learning, and feeds adoption and retention.
- Driving Product Adoption. Translate Kustomer's product capabilities into adoption motions that close knowledge gaps through targeted content, in-product education, and feature-specific campaigns tied to real usage data.
- Partnering with Internal Teams on Product Curriculum. Design and run a structured product curriculum for our internal teams — onboarding, ongoing education as the product evolves, certification on key capabilities, and deep-dives on new releases. Partner closely with our internal Enablement team to make this stick.
- Enablement Analytics. Track the metrics that prove the outcomes: GRR lift attributable to enablement programs, feature-level adoption rates, time-to-value benchmarks, partner certification completion, internal team product confidence scores, and content engagement. Report on ROI and iterate.

## Qualifications

- 5+ years in customer enablement, customer education, partner enablement, or a closely related function at a B2B SaaS company
- Demonstrated experience building enablement programs from scratch (not only executing within an established function)
- Strong product instincts — you can learn a complex platform deeply and translate technical capability into customer-facing value
- Fluency with AI tooling for content generation, knowledge management, and workflow automation. You've built workflows with it and can describe specific systems, measurable outcomes
- Track record working cross-functionally with Product, CS, PS, and Partner teams
- Excellent writing and content design skills — you can produce polished, customer-facing material independently
- Comfort with analytics and reporting on adoption, engagement, and ROI metrics
- Experience managing or growing a customer community is a strong plus
- Based in or able to commute to the NYC Metro area for hybrid work

## What Success Looks Like

- In your first 45 days: audited the current state of enablement across customer and partner journeys, established a content roadmap, launched the first version of a partner certification program, and stood up community management with measurable engagement metrics.
- By your second quarter: GRR lift attributable to improved onboarding, impact to professional services engagement, and a measurably more active partner ecosystem.
**Apply:** https://hotfix.jobs/jobs/customer-education-and-communities-manager-at-kustomer-285590a2-6e4b-4c63-9f5d-af42f50f0306
**Canonical:** https://hotfix.jobs/jobs/customer-education-and-communities-manager-at-kustomer-285590a2-6e4b-4c63-9f5d-af42f50f0306