# Client Services Manager
**Company:** [Digible](https://hotfix.jobs/companies/digible)
**Location:** Remote
**Salary:** $95K-$125K
**Experience:** 6+ years
**Skills:** Client Services, Team Leadership, Account Management, Kpi Management, Process Improvement, Data Analysis, Cross-Functional Collaboration, Client Relationship Management, Digital Agency Experience, Multifamily Industry
**Posted:** 2026-06-25
> Lead and develop a team of 6-8 account managers delivering best-in-class client service to enterprise multifamily accounts. Drive KPIs, process innovation, cross-functional alignment, and strategic client relationships while modeling Digible's core values.
## Job Description
## What you'll do

- Lead, coach and develop a team of 6-8 account managers focused on delivering high-quality client service to enterprise and strategic accounts
- Foster a culture of accountability, collaboration, and continuous improvement through ongoing mentorship, coaching, regular 1:1s, and meaningful feedback
- Oversee team operations and manage to key performance metrics
- Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence
- Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation
- Work selflessly with other departments to provide the best client experiences
- Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department
- Build and maintain trusted relationships with corporate client contacts, driving strategic communication across the team, issues escalations, and manage account-wide initiatives

## You'll love this job if you

- Thrive on building and leading high-performing teams through mentorship, structure, and accountability
- Are data-driven and enjoy managing KPIs that drive performance, efficiency and growth
- Excel at problem-solving, navigating complex client dynamics, and maintaining composure under pressure
- Embrace process improvement and love designing scalable, efficient strategies that support rapid growth
- Can balance client work with bigger-picture thinking to support department and company-wide initiatives
- Are a team player and naturally think “we” instead of “I”
- Enjoy data analysis and diving into the weeds when needed, while knowing when to zoom out for strategic impact
- Are a highly organized individual and pride yourself on keeping track of small details
- Lead with curiosity, humility, and authenticity, modeling the values that make Digible unique
- Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself

## You should have

- 6+ years of relevant experience in a customer facing role
- 2+ years of digital agency experience
- 1 - 3 years of leading high performing teams
- Multifamily/Senior Living/Student Housing Experience a strong plus
- Possess superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality

## Pay, perks and such

- Annual Salary of $95k - $125k
- 4-Day Work Week (32 Hour Work Week)
- WFA (Work From Anywhere)
- 3 weeks of PTO as well as Sick leave, and Bereavement
- 11 paid holidays
- 401(k) + 5% employer match
- 75% employer paid health benefits, including Medical, Dental, and Vision
- $75/month reimbursement for Physical Wellness
- $75/month reimbursement for Mental Wellness
- $1000/year travel fund for employees who have been with Digible 3+ years
- Monthly subscription for financial wellness
- Dog-Friendly Office
- Paid Parental Leave
- Company Sponsored Social Events
- Company Provided weekly lunches and snacks for in office employees
- Employee Development Program
**Apply:** https://hotfix.jobs/jobs/client-services-manager-at-digible-a041e395-7da9-49bb-ab78-76dc2506f463
**Canonical:** https://hotfix.jobs/jobs/client-services-manager-at-digible-a041e395-7da9-49bb-ab78-76dc2506f463