# Client Partner, Mavens
**Company:** [Komodo Health](https://hotfix.jobs/companies/komodo-health)
**Location:** Remote
**Salary:** $165K-$195K
**Experience:** 10+ years
**Skills:** Salesforce, Salesloft, Qualified.Io, SaaS, Force.Com, Generative AI, Salesforce CRM, Cloud-Based Saas, Project Management
**Posted:** 2026-04-22
> Manages key client relationships in biopharma, drives renewals, upsells managed services and new workflow solutions like Medical Information Cloud, and leads QBRs to ensure revenue growth and customer satisfaction. Requires 10+ years client-facing experience in life sciences software/services.
## Job Description
## Responsibilities

### Service/Support
- Prioritize a customer-first approach in all interactions and decision-making.
- Provide strategic support and guidance on key deliverables and respond promptly to customer requests.
- Collaborate with Engagement Leads to manage project scope, address escalations, and ensure alignment with customer expectations.
- Work closely with Project Managers and Engagement Leads to handle customer investment requests, negotiate contracts for new projects, and renew Managed Services agreements.
- Partner with the consulting organization and project teams to address customer concerns, resolve escalations, and assign the most qualified team for each project.
- Drive account expansion and growth by fostering deeper engagement across the existing account base.
- Proactively identify and pursue new opportunities within a dedicated portfolio of top 20 accounts.

### Value Delivery
- Communicate/evangelize the value delivered and ROI for renewals and existing business.
- Prepare for and lead QBRs.
- Ensure effective management of customer escalations in collaboration with the Engagement Lead.

### Account Growth
- Proactively educate stakeholders on new services and product features in coordination with Solution Leads.
- Ensure BANT and secure budget for renewals, managed services on existing business.
- Ensure BANT and secure the budget for certain allowed upsells: Additional Mavens assets (Medical Information Cloud, Publications Planning, Care Connect, or Grants Management); Additional services integrated with Mavens solutions or aligned with Salesforce capabilities.
- Engage regularly with buyers / key decision makers for existing business.
- Develop all renewal/expansion collateral.
- Identify other upsell opportunities.

## Requirements
- 10+ years overall working experience in the biopharma industry, with 10+ years in a client-facing role as a consultant or life sciences software/service provider.
- Prior experience in sales or delivery of software/consulting services with penetration into multiple customer groups, experience selling, deploying, or servicing cloud-based SaaS product offerings to Life Sciences customers, specifically related to Force.com.
- Effective communication and storytelling skills.
- Strong project coordination and account management skills.
- Impeccable project management skills and the ability to influence without authority using **Salesforce**, **Salesloft**, and/or **Qualified.io**.
- A track record of consistently meeting or exceeding department goals and/or customer satisfaction.
- Demonstrated ability to work with and manage relationships with customers and partners at a senior management and director level.
- Experience with structuring client deliverables using AI/GenAI tools.

## Nice-to-Haves
- Network of medical affairs and/or commercial teams within the pharma industry.
- Ability to leverage Generative AI (GenAI) tools and other sales technology to streamline or automate aspects of your workflow.
**Apply:** https://hotfix.jobs/jobs/client-partner-mavens-at-komodo-health-dae28e67-63ae-463d-8084-0317fb2a016e
**Canonical:** https://hotfix.jobs/jobs/client-partner-mavens-at-komodo-health-dae28e67-63ae-463d-8084-0317fb2a016e