# Partner Success Manager

**Company:** [Weave](https://hotfix.jobs/companies/weave)
**Location:** Lehi, UT
**Role:** Customer Success
**Experience:** 2+ years
**Skills:** Customer Success, Account Management, partner support, SaaS, Salesforce, CRM, Zoom, escalation management, Dashboards, reporting, lead management
**Posted:** 2026-08-05

> Supports active partners and partner customers by resolving operational questions, coordinating escalations, and triaging payment or reporting issues. The role requires 2+ years in customer success, account management, or partner support, strong cross-functional communication, and Salesforce or similar CRM experience.

## Job Description

## Responsibilities

### Partner Collaboration
- Act as a first point of contact for partner and customer operational questions, resolving routine partner-related customer issues.
- Help partners understand onboarding, lead submission, customer benefits, and escalation processes.
- Coordinate follow-up between partners, partner managers, and internal teams to ensure issues are resolved promptly.

### Sales Execution
- Own partner-related support escalations from intake through follow-up, gathering details and routing issues to the appropriate internal team.
- Provide status updates on open partner and customer issues to partner managers, partners, and stakeholders.
- Identify recurring escalation trends and process gaps that may require broader operational improvements.

### Revenue Growth and Lead Management
- Support partner managers with routine operational needs to reduce bottlenecks and increase team capacity.
- Use dashboards and reports to answer partner and partner manager questions.
- Distribute standardized partner-facing reports to maintain visibility and alignment.

### Cross-functional Collaboration
- Communicate with Support, Billing, Finance, Sales, Partner Managers, and other internal teams to coordinate support for partner sales initiatives.
- Align with Partner Managers and Partner Operations/Data teams on scalable systems, commissions, dashboards, and reporting.

### Reporting and Payment Question Triage
- Gather information for commission, rebate, and payment inquiries.
- Triage and route complex payment or reporting questions to the appropriate internal owner.

## Requirements
- 2+ years of experience in customer success, account management, or partner support, preferably in an SMB-focused SaaS environment.
- Ability to work effectively in a highly cross-functional environment, balancing external partner communication with internal coordination.
- Track record of managing support escalations and coordinating follow-through to resolution.
- Strong communication, presentation, and negotiation skills.
- Ability to adapt, multitask, and thrive in a fast-paced sales and support environment.
- Experience using Salesforce or a similar CRM for tracking, pipeline monitoring, and maintaining accurate account records.
- Proficiency in Zoom or similar video conferencing tools.

## Nice-to-haves
- Bachelor's degree in Business, Marketing, Sales, or a related field.
- Experience in the dental or medical industry.
- Experience in channel sales support, partner operations, or a partner-led success model.

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