# Senior Solutions Architect

**Company:** [Deepgram](https://hotfix.jobs/companies/deepgram)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 5+ years
**Skills:** JavaScript, TypeScript, Python, Cloud Platforms, Docker, Kubernetes, Secure Network Design, Speech Recognition, Text-To-Speech, Voice Agents, LLMs, Helm, Observability, Authentication, Authorization
**Posted:** 2026-03-19

> Owns complex post-sales architecture, implementation, production troubleshooting, and technical escalations for enterprise voice-AI customers across APAC. The role requires at least five years of customer-facing technical experience, software development ability, cloud and Kubernetes expertise, and strong communication skills.

## Job Description

## Responsibilities
- Lead architecture and implementation for enterprise deployments using Deepgram speech-to-text (STT), text-to-speech (TTS), and voice-agent capabilities.
- Own post-sales technical success for assigned accounts, including integration troubleshooting, accuracy and latency optimization, and production readiness.
- Serve as the Tier-3 escalation point for complex issues; drive root-cause analysis, propose mitigations, and write durable fixes or automation where possible.
- Design reference architectures and implementation patterns for APAC customer use cases such as contact centers, voice analytics, quality assurance, and AI agents.
- Build samples, internal tools, and scripts that make repeatable customer and team tasks easier.
- Contribute to pre-sales discovery and proofs of concept when deep technical direction is needed.
- Translate business goals into concrete plans with clear success criteria.
- Partner with Product and Engineering to prioritize fixes and features and provide customer feedback for roadmap development.
- Create runbooks, playbooks, and documentation that scale expertise across regions and languages.
- Participate in a regional on-call or incident rotation and support regional service-level agreements.
- Travel within APAC for critical customer milestones, estimated at 10–20%.

## Requirements
- 5 or more years of experience in Solutions Architecture, Solutions Engineering, or similar customer-facing technical roles.
- Professional software engineering experience in at least one language such as JavaScript/TypeScript or Python, with the ability to build production-grade proofs of concept and tools.
- Hands-on experience with modern cloud platforms, containerization, orchestration such as Docker and Kubernetes, and secure network design for API-driven systems.
- Proven ownership of complex post-sales work, including production deployments, migrations, performance tuning, and incident response.
- Clear written and verbal communication with technical and executive audiences.
- Based in an APAC time zone with reliable overlap with customer business hours across East Asia, Southeast Asia, and ANZ.
- Excellent written and spoken English.

## Nice-to-haves
- Experience with speech recognition, text-to-speech, or voice agents orchestrating large language models.
- Familiarity with word error rate analysis, model selection and tuning, and accuracy-versus-latency tradeoffs.
- Experience operating self-hosted systems, including Helm-based deployments and production observability.
- Strong understanding of authentication, authorization, data residency, and compliance topics in APAC enterprise reviews.
- Fluency in an additional Asian language such as Japanese, Korean, Mandarin, or Hindi.

## Compensation and Benefits
- Remote work across APAC with periodic regional meetups.
- Collaboration with colleagues in EMEA and the Americas for continuous coverage.
- Shared playbooks, defined escalation paths, and measurable service-level agreements.

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