# Systems Operations Specialist

**Company:** [Nylas](https://hotfix.jobs/companies/nylas)
**Location:** Remote
**Role:** Revenue Operations
**Salary:** $75k – $120k/yr
**Experience:** 3+ years
**Skills:** HubSpot, vitally, Salesforce, Workflow Automation, Zapier, make, n8n, Workato, APIs, CRM, Looker, Tableau, Power BI, SQL, AI Tools
**Posted:** 2026-07-02

> Supports and improves the business systems, workflows, automations, reporting, integrations, and data quality that power go-to-market operations. The role requires at least three years of business systems or operations experience and familiarity with CRM platforms.

## Job Description

## Responsibilities
- Support and maintain go-to-market systems, including HubSpot, Vitally, and other operational platforms.
- Build, maintain, and troubleshoot workflows, automations, lifecycle stages, routing rules, and operational processes.
- Investigate and resolve system issues, workflow failures, data inconsistencies, and operational requests from internal teams.
- Partner with Sales, Customer Success, Marketing, Finance, and Product to improve business processes and operational efficiency.
- Create and maintain dashboards and reporting for pipeline, customer health, renewals, forecasting, and other key business metrics.
- Support integrations and data flow between CRM, billing, product, analytics, and customer support systems.
- Perform data cleanup, improve CRM hygiene, and help maintain data accuracy across business systems.
- Document processes, troubleshooting guides, and operational playbooks.
- Identify opportunities to automate repetitive work using workflows, AI tools, and other operational technologies.
- Assist with cross-functional operational projects.

## Requirements
- 3+ years of experience supporting business systems, operations, revenue operations, customer operations, or a similar function.
- Experience with CRM platforms such as HubSpot, Salesforce, or similar systems.
- Experience creating or supporting workflows, automations, reporting, and operational processes.
- Strong analytical and problem-solving skills, including troubleshooting across multiple systems.
- Understanding of data quality and information flows between business applications.
- Strong organizational skills and ability to manage multiple priorities.
- Excellent communication skills with technical and non-technical stakeholders.
- Continuous improvement mindset and curiosity for learning new tools and technologies.

## Nice-to-haves
- Experience with Vitally or similar Customer Success platforms.
- Experience with Zapier, Make, n8n, Workato, or similar workflow automation tools.
- Familiarity with APIs, integrations, or low-code automation.
- Experience with ChatGPT, Claude, GitHub Copilot, or MCP-enabled tools.
- Experience with Looker, Sigma, Tableau, or Power BI.
- Basic SQL knowledge.
- Experience supporting SaaS go-to-market organizations.

## Compensation
- Actual compensation is determined based on individual qualifications, including knowledge, skills, experience, and abilities.

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