# Manager II, Credit & Collections

**Company:** [Instacart](https://hotfix.jobs/companies/instacart)
**Location:** Remote
**Role:** Revenue Operations
**Salary:** $121k – $153k/yr
**Experience:** 5+ years
**Skills:** Accounts Receivable, Credit Risk Management, Collections, SOX Compliance, Financial Statement Analysis, Salesforce, Oracle, ERP, CRM, AI Automation
**Posted:** 2026-07-01

> Manage credit and collections for Instacart's B2B Retailer & Ads portfolio. Lead a remote team of collectors and analysts to drive performance, manage credit risk, ensure SOX compliance, optimize AR processes, and build cross-functional partnerships.

## Job Description

## What you’ll cook up in your first year

- A high-performing, accountable collections team with clear targets, regular coaching, performance feedback, employee reviews, and ongoing development culture.
- A tighter, more scalable credit risk framework including credit reviews, disciplined terms and limits, advanced financial statement analysis, bankruptcy knowledge, and reduced delinquency/write-off exposure.
- SOX compliance with documented controls, on-schedule audits, and public company financial controllership standards.
- Faster, cleaner AR close cycles with timely monthly reporting, reconciliations, flux analyses, and improved leadership visibility.
- Cross-functional trust across retail, ads, and partnerships, faster resolution of data discrepancies and contract disputes, with escalation as the exception.
- A transformed collections function through enterprise projects, change management, automation, process redesign, and better use of CRM/ERP tools.

## The secret ingredients we’re looking for

### Must-have pantry staples (Minimum Qualifications)
- 5–8 years of experience in accounts receivable, credit, collections, or related finance operations, with at least 2–3 years in a people leadership role.
- Demonstrated success managing and developing teams, including goal-setting, performance management, and employee development.
- Proven ability to manage cross-functional relationships and influence stakeholders across business units.
- Solid understanding of SOX key controls, audit requirements, and financial controllership standards.
- Strong analytical skills, including financial statement analysis and credit risk assessment.
- Experience with AR operational approvals such as credit limits, write-offs, refunds, and payment plans.
- Bachelor’s degree in Finance, Accounting, Business, or a related field.

### Optional garnishes (Preferred Qualifications)
- Experienced people leader managing FTE and BPO teams in a remote setting.
- Demonstrated success transforming AR processes, including cash applications, billing, collections, and credit.
- Familiarity with key CRM and ERP tools such as Salesforce and Oracle.
- Industry experience in tech, advertising, or B2B platforms in an AR leadership capacity.
- Familiarity with AI and automation tools and experience applying them to AR processes.

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