# Billing Manager

**Company:** [Luxury Presence](https://hotfix.jobs/companies/luxury-presence)
**Location:** Remote
**Role:** Revenue Operations
**Salary:** $95k – $105k/yr
**Experience:** 5+ years
**Skills:** billing operations, accounts receivable, collections, Team Management, order-to-cash, Salesforce, Stripe, Financial Reporting, dispute resolution
**Posted:** 2026-07-17

> Lead day-to-day billing operations including customer support, AR, collections, dispute resolution, and systems management for a scaling SaaS company. Manage a team, own end-to-end order-to-cash processes, partner cross-functionally with GTM and Finance, and drive scalable processes for accuracy and client experience. Requires 5-7 years in billing/AR/collections, preferably in SaaS.

## Job Description

## What You'll Own

### Team Leadership
- Manage and develop teams responsible for customer billing support and billing QA.
- Set clear expectations, coach performance, and drive accountability.
- Build scalable processes, documentation, and playbooks that improve efficiency and consistency.

### Billing Operations
- Own the end-to-end order-to-cash billing process.
- Serve as the primary point of contact for our billing platform partner.
- Work hand-in-hand with our billing QA analysts to investigate discrepancies, identify root causes, and improve billing accuracy.
- Partner with internal teams and our billing vendor to resolve billing issues and ensure fixes are implemented.

### Client Experience
- Lead resolution of escalations and payment disputes (chargebacks).
- Partner with the GTM teams to resolve issues quickly and improve the customer experience.
- Identify issues proactively before they impact clients.
- Manage credit & refunds.

### Accounts Receivable & Collections
- Own collections efforts, including overdue invoices, deactivations, and bad debt tracking.
- Escalate risks early and drive cross-functional resolution.

### Reporting & Analytics
- Build reporting that provides visibility into billing performance, collections, and client health.
- Track trends, identify risks, and communicate insights to stakeholders.

## What We're Looking For

### Experience
- 5–7 years of experience in billing, accounts receivable, collections or a related function, preferably in a SaaS or subscription business.
- Experience managing teams and driving accountability against service levels and performance expectations.
- Experience with an AI native billing platform preferred, but not required.

### Leadership & Mindset
- Extremely detail-oriented - you catch what others miss and have strong follow-through.
- A roll-up-your-sleeves operator who is productive without close oversight.
- Proactively improves processes and follows through to execution.
- Critical thinking & judgment - makes thoughtful decisions, exercises discretion, and tailors communication and solutions to the situation and client needs.
- Resourceful and self-sufficient, with the initiative to solve problems and find answers.
- Flexible and resilient, with the ability to adapt quickly as the business evolves and priorities change.
- Trusted cross-functional partner and go-to expert for billing related matters.

### Technical Skills
- Comfortable working across billing systems, spreadsheets, and reporting tools.
- Strong written and verbal communication skills.
- Experience with Salesforce, Tabs, Rillet, PandaDoc, Stripe, Notion, and Slack is preferred but not required.

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