# Account Manager, SMB

**Company:** [Hiya](https://hotfix.jobs/companies/hiya)
**Location:** London, United Kingdom
**Role:** Account Management
**Experience:** 1+ years
**Skills:** Account Management, Renewals, Inside Sales, Customer Retention, Upselling, Cross-Selling, Negotiation, Revenue Forecasting, CRM, SaaS
**Posted:** 2026-09-02

> Own and grow a high-volume SMB customer portfolio across the UK and Europe, managing renewals, retention, expansion, forecasting, and commercial negotiations. The role requires 1–2 years of commercially focused customer experience and strong organization and communication skills.

## Job Description

## Responsibilities
- Own a portfolio of 300+ SMB accounts across the UK and Europe.
- Deliver renewal, expansion, and net-revenue-retention targets.
- Prioritize accounts based on revenue, renewal timing, risk, and growth potential.
- Proactively engage at-risk accounts and lead renewal, pricing, and negotiation conversations.
- Identify expansion signals and convert them into upsell and cross-sell revenue.
- Forecast portfolio performance and maintain accurate CRM records.
- Collaborate with Sales, Product, Support, and Finance to resolve issues and improve portfolio performance.

## Requirements
- 1–2 years of experience in account management, renewals, inside sales, or another commercially focused customer role.
- Demonstrated ownership of measurable outcomes such as revenue, retention, renewals, expansion, or quota.
- Strong organization and ability to manage a high volume of customers and competing priorities.
- Clear, confident communication and ability to navigate commercial conversations.
- Proactive approach and confidence working independently.

## Nice-to-haves
- Experience managing SMB customers or a high-volume portfolio.
- Experience in SaaS, technology, or a subscription business.
- Familiarity with CRM systems and commercial forecasting.

## Compensation and Benefits
- 25 days’ holiday plus bank holidays.
- Salary-sacrifice pension with a 4% employer contribution.
- Paid parental leave.
- Private medical, dental, and vision insurance.
- Life insurance at twice base salary.
- Charity donation matching of up to $1,000 per year.
- Work-from-home equipment stipend.
- $1,000 annual professional-development budget.
- Access to an onsite gym.
- Lunch provided three times per week.

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