# Strategic Account Manager

**Company:** [Sardine](https://hotfix.jobs/companies/sardine)
**Location:** Remote
**Role:** Account Management
**Salary:** $150k – $180k/yr
**Experience:** 7+ years
**Skills:** APIs, Business Intelligence, Risk Analytics, Fraud Prevention, Aml/Kyc, Fintech, Compliance, KPIs, SaaS, Data Science
**Posted:** 2025-05-13

> Manages key customer accounts for a fraud prevention platform, acting as primary contact to maximize ROI, solve fraud/compliance issues, and drive expansion through analytics and integrations. Requires 7+ years in account management or solutions architecture in fintech/SaaS.

## Job Description

## Responsibilities
- Be the primary point of contact for customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine.
- Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
- Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
- Speak knowledgeably and advise on best practices relating to fraud and compliance.
- Build, monitor, and communicate KPIs to clients.
- Provide strategic analysis and critical thinking as we plan long-term expansion.
- Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

## Requirements
- 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate APIs.
- Domain experience in compliance, fintech, or AML/KYC.
- Strong analytical skills; excel at number crunching and drawing insights.
- Proficient in using business intelligence tools.
- Capable of translating complex strategies into actionable processes and outcomes.
- Natural at building relationships and collaborating with others.
- Strong presentation skills for both virtual and in-person meetings with various stakeholders.
- Previous customer-facing experience, preferably with a technical product.
- Exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders.
- Constantly think about ways to improve processes.

## Compensation
Base pay range of $150,000 - $180,000 USD + bonus + equity.

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