# Customer Success Manager

**Company:** [Jellyfish](https://hotfix.jobs/companies/jellyfish)
**Location:** Remote
**Role:** Customer Success
**Salary:** $150k – $170k/yr
**Skills:** Customer Relationship Management, Product Demos, Technical Workflows, Onboarding, Training, Account Management, Troubleshooting, Software Development, Analytics, Strategy
**Posted:** 2026-06-02

> The Customer Success Manager will manage a portfolio of Enterprise customers, guiding them to maximize their use of Jellyfish. This role involves building strong relationships, developing success plans, providing product expertise, and collaborating cross-functionally to drive customer retention and expansion.

## Job Description

## Responsibilities

*   **Develop Deep Relationships:** Build strong, trusted-advisor relationships with key stakeholders and executive sponsors for each assigned enterprise account.
*   **Drive Success Plans:** Create and evolve tailored deployment and success plans for each customer, driving execution throughout their lifecycle to retain, strengthen, and expand relationships.
*   **Master the Product:** Develop and maintain a deep understanding of the Jellyfish platform. Deliver deep-dive product demos, map technical workflows, and identify creative use cases to drive adoption.
*   **Educate & Enable:** Lead onboarding and training to ensure durable adoption across teams and functions. Facilitate the training of new users as the Jellyfish footprint expands.
*   **Keep Regular Checkpoints:** Proactively manage customer relationships. Monitor account health, conduct impactful Executive Business Reviews (EBRs), and act decisively if a customer shows signs of churning.
*   **Partner Cross-Functionally:** Collaborate with Account Executives and Managers to unlock expansion opportunities and drive renewals.
*   **Be the Voice of the Customer:** Work closely with internal Product, Engineering, and Forward Deployed teams to scope prototypes, troubleshoot blockers, and prioritize strategic enhancements requested by customers.

## What You Need to Excel

*   **Customer Success Core:** Experience with post-sales, pre-sales, or deployment strategy managing complex enterprise relationships in fast-paced, high-growth software companies.
*   **Empathic Teacher at Heart:** Driven by the success of others, able to clearly and thoughtfully explain product concepts to customers and use cases to internal teams.
*   **Technical Aptitude:** Technically proficient and analytical. Comfortable collaborating with engineers and understanding technical workflows or software development.
*   **Comfort with Ambiguity:** Thrives on change, applies logic to undefined situations, and seeks innovative paths beyond the status quo.
*   **Excellent Organizational Skills:** Proactive, collaborative, and results-driven, able to plan and prioritize multiple moving parts.
*   **The Right Attitude:** While experience is great, humility, a performance-driven mindset, and a team-player approach are most important to us. We love to win and have fun—a sense of humor is a must.

## What Success Looks Like

*   Customers achieve value fast, and Jellyfish becomes indispensable to their growth and innovation.
*   Your portfolio maintains stellar retention rates, with natural expansion across enterprise functions.
*   You’re the strategic bridge connecting Jellyfish customers with product, engineering, and growth teams.

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