# Customer Success Manager

**Company:** [Rilla](https://hotfix.jobs/companies/rilla)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $90k – $110k/yr
**Skills:** Customer Success, Account Management, Project Management, Operations, Communication, Product Analytics, Financial Analysis, ROI Analysis, HubSpot, Mixpanel
**Posted:** 2026-06-08

> Own customer onboarding, relationship-building, and account growth for an AI sales coaching platform. Drive NRR through data-driven storytelling and in-person client engagement.

## Job Description

## Responsibilities
- Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla.
- Build relationships with clients and develop deep empathy for their workflows and requirements, including visiting clients in person.
- Measure and communicate impact through product analytics and financial metrics, including ROI analyses and case studies.
- Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR metric.
- Coordinate with Account Managers to drive large upsell opportunities for enterprise customers.

## Requirements
- Experience in world-class customer success management, account management, project management, or operations.
- Excellent communication skills.
- Ability to move, think, act, and learn extremely fast.
- Insane intrinsic drive and hustle; energized by building a startup from the very beginning working in the office.

## Nice-to-Haves
- Familiarity with conversation intelligence products.
- Familiarity with G Suite, Slack, Hubspot, Mixpanel, and Planhat.
- Familiarity with the home improvement or home services industries.

## Compensation & Benefits
- $90,000-$110,000 base salary, significant equity, and uncapped commission (expected total compensation up to ~$250,000).
- Medical, dental, and vision insurance.
- Breakfast, lunch, dinner, and supplementary food and drink — 6x a week.
- Gym membership.
- Commuter benefits.
- Relocation assistance.
- Take what you need paid time off.
- $1,000 stipend for learning and personal growth.
- Tech equipment.

## Similar roles

- [Customer Success Manager](https://hotfix.jobs/jobs/8877f7dc-f659-4dbd-9a96-40a70b8458f8) - Adaptive - Boston, MA - $90k – $110k/yr
- [Client Success Manager](https://hotfix.jobs/jobs/33120651-35c7-4a04-8922-06c2872b7270) - DeepIntent - Remote - $90k – $100k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/48750459-cc69-4194-875a-1bd103b7bbee) - Mach9 - San Francisco, CA - $90k – $130k/yr
- [Client Success Manager - Polling Tools and Products](https://hotfix.jobs/jobs/74563504-2873-4405-8226-927e9b18bddd) - Blue Rose Research - Remote - $90k – $140k/yr
- [Customer Onboarding Manager](https://hotfix.jobs/jobs/b26600c8-9c6f-43ea-b947-03650ba9da15) - Eve - Remote - $90k – $120k/yr

**Apply:** https://hotfix.jobs/jobs/cee05422-4d7c-4456-978d-7d0034e9c6bf
**Canonical:** https://hotfix.jobs/jobs/cee05422-4d7c-4456-978d-7d0034e9c6bf