# Customer Support Engineer

**Company:** [Fivetran](https://hotfix.jobs/companies/fivetran)
**Location:** Denver, CO, Oakland, CA
**Role:** Support Engineering
**Salary:** $80k – $97k/yr
**Experience:** 2+ years
**Skills:** Api Troubleshooting, SQL, NoSQL, Snowflake, Databricks, BigQuery, Amazon Redshift, GitHub, TCP/IP, Log Analysis
**Posted:** 2026-05-18

> Customer Support Engineer providing technical support and troubleshooting for Fivetran's API connectors, working with customers and dev teams to resolve issues. Requires 2+ years experience with APIs, databases, data warehouses, and strong communication skills.

## Job Description

## What You’ll Do
- Provide virtual technical support to Fivetran customers and partners.
- Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction and timely resolution of reported issues.
- Investigate and troubleshoot technical issues within the Fivetran environment using logs, internal/external tools, and foundational knowledge of our product and technologies.
- Work closely with Fivetran’s Dev team to identify and resolve bugs and issues impacting Fivetran customers.
- Become a Subject Matter Expert on the Fivetran API Connectors and related technologies.
- Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
- Collaborate with teammates on technical and non-technical projects.

## Skills We’re Looking For
- 2+ years of relevant professional experience
- Strong customer advocacy skills, demonstrated over email and on video calls or screen shares
- Excellent written and verbal communication skills in English
- Experience troubleshooting APIs, including making API requests, interpreting responses and standard error codes, and navigating and understanding API documentation
- Basic understanding of networking fundamentals, including the TCP/IP model
- Experience working with databases, both SQL and NoSQL
- Familiarity with basic SQL queries and commands
- Knowledge of and experience with data warehouse infrastructure, such as Snowflake, Databricks, BigQuery, and Amazon Redshift
- Ability to read and analyze logs to investigate and identify issues
- Comfortable navigating GitHub and submitting Pull Requests
- Strong, process-oriented troubleshooting and problem-solving skills
- Ability to thrive in a highly collaborative, global team environment

## Perks and Benefits
- 100% employer-paid medical insurance
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform

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