# Senior Data Scientist

**Company:** [Customer.io](https://hotfix.jobs/companies/customerio)
**Location:** Remote
**Role:** Data Science
**Salary:** $140k – $150k/yr
**Experience:** 5+ years
**Skills:** Python, SQL, Snowflake, BigQuery, dbt, Statistics, Experimentation, Machine Learning, Behavioral Analytics, Data Modeling
**Posted:** 2026-05-26

> Senior Data Scientist partnering with Product, Marketing, and CX to analyze customer behavior, design experiments, and build models that drive product and business decisions in a B2B SaaS environment.

## Job Description

## What you'll do

- Analyze behavioral patterns across the customer lifecycle to identify trends, usage archetypes, and opportunities to improve adoption, engagement, and retention.
- Design experiments and measurement approaches to evaluate the impact of product and marketing changes - and help teams make decisions based on evidence rather than intuition.
- Build models and datasets that improve how teams segment customers, forecast outcomes, and identify trends.
- Apply machine learning and AI techniques where they solve practical problems, for both internal decision-making and customer-facing scenarios.
- Partner with Data Engineering to improve the quality, reliability, and accessibility of core data and metrics.
- Communicate findings clearly and directly so teams can make informed decisions without needing a statistics background.

## What we're looking for

- 5+ years of experience in a Data Science role within B2B SaaS or a similar product- or growth-focused environment.
- Strong foundation in statistics, experimentation, and behavioral analytics - with the ability to apply them pragmatically to real product and business problems.
- Proficiency in SQL and Python for large-scale analysis, modeling, and exploration.
- Experience with modern cloud data platforms (Snowflake, BigQuery, or similar); familiarity with dbt is a plus.
- Strong communication and stakeholder skills - you can explain complex analysis clearly to PMs, marketers, executives, and non-technical partners.
- An ownership mindset - you help define the problem and move work forward; you don't wait for perfect requirements.

## Compensation & Benefits

- Starting salary for this role is $140,000-$150,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
- 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

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