# Sr. Director of Operations

**Company:** [PracticeTek](https://hotfix.jobs/companies/practicetek)
**Location:** Remote
**Role:** Business Operations
**Salary:** $171k – $200k/yr
**Experience:** 10+ years
**Skills:** B2B Saas Operations, Business Operations, Service Delivery, Kpi Frameworks, Forecasting Processes, Business Reviews, Operational Playbooks, Performance Management Systems, Cross-Functional Leadership, Stakeholder Management
**Posted:** 2026-06-11

> Lead operational strategy and execution for the Dental/Ortho business unit, building scalable operating systems across CS, Support, Implementation, Sales, and Marketing to drive retention, efficiency, and growth.

## Job Description

## What You’ll Do
- Lead operational strategy and execution across the Dental/Ortho segment, translating business objectives into scalable operating plans, resource strategies, performance metrics, and quarterly priorities that drive sustainable growth.
- Build and optimize operating systems across Customer Success, Support, Implementation, Sales, and Marketing teams to improve customer experience, operational efficiency, retention, and profitability.
- Partner closely with Product and Engineering leaders to prioritize customer-driven roadmap initiatives, improve release readiness, and ensure successful delivery of platform enhancements, migrations, and integrations.
- Establish and manage a disciplined business operating cadence, including forecasting, KPI reviews, planning processes, and executive reporting that enables informed decision-making and accountability.
- Develop high-performing leaders and teams while fostering a culture of customer focus, operational excellence, continuous improvement, and data-driven decision making.

## How Success is Measured
- Achievement of segment revenue retention, growth, and profitability targets across the Dental/Ortho portfolio.
- Improvement in key customer health metrics, including retention, customer satisfaction, implementation performance, and support outcomes.
- Delivery of operational efficiency improvements through process standardization, automation, and reduction of operational bottlenecks.
- Consistent attainment of quarterly business objectives, forecasting accuracy targets, and strategic initiative milestones.
- Successful development of leadership talent and sustained performance across cross-functional teams supporting the segment.

## What You Bring
- 10+ years of progressive leadership experience in operations, business operations, or service delivery within B2B SaaS, healthcare technology, dental technology, or similarly complex software environments.
- Demonstrated success partnering across Sales, Marketing, Customer Success, Support, Implementation, Product, and Engineering organizations to drive business and customer outcomes.
- Proven experience building scalable operating models, including KPI frameworks, forecasting processes, business reviews, operational playbooks, and performance management systems.
- Strong leadership experience developing managers and building high-performing, accountable teams in fast-paced growth environments.
- Excellent strategic planning, communication, and stakeholder management skills with the ability to influence executive leaders and drive alignment across functions.

## Preferred Qualifications
- Experience supporting orthodontic, dental practice, or dental laboratory workflows.
- Experience managing multi-product software portfolios and product positioning initiatives.
- Experience leading platform migrations, system consolidations, or post-acquisition integrations.
- Familiarity with healthcare data privacy, security, and compliance considerations.
- Experience operating within complex organizations with legacy systems or multiple acquired products.

## Compensation & Benefits
- $171,000 - $200,000 base salary.
- Eligible for benefits including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity.

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