# Senior Manager, Travel Services

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Unspecified
**Role:** Other
**Experience:** 12+ years
**Skills:** operations management, Change Management, Team Management, kpi management, pmp, travel industry knowledge, bpo experience
**Posted:** 2026-07-01

> Senior Manager leading 24x7 Travel Experience operations teams at Navan. Oversees cost-effective operations, process improvement, compliance, KPI achievement, staff management, and customer service quality in the travel/BPO sector.

## Job Description

## What You’ll Do
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Help the organization’s processes remain legally compliant
- Formulate strategic and operational objectives
- Perform quality controls and achieve KPIs
- Recruit, train and supervise staff
- Find ways to increase quality of customer service

## What We’re Looking For
- MBA/Masters from a reputed university
- 12+ years of work experience in a reputed MNCs
- Result driven, Data Driven, experience in Change Management
- Min 5 years of experience in managing a team of “Managers”
- PMP certified will be an added advantage
- Familiar with travel industry will be an advantage
- Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization
- Proven work experience as Operations Manager or similar role
- Knowledge of organizational effectiveness and operations management
- Excellent communication skills
- Leadership ability
- Outstanding organizational skills
- BPO and Travel Experience would be an added advantage

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**Canonical:** https://hotfix.jobs/jobs/ce33857c-8783-472f-9e31-5bcaf7fc12c4