# Senior Engineer, Infrastructure Platform

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** Dublin, Ireland
**Role:** DevOps / SRE
**Experience:** 5+ years
**Skills:** AWS, Cloud Infrastructure, Distributed Systems, Infrastructure As Code, Programming Languages, Reliability Engineering, Observability, Telemetry, Coding Agents, Technical Documentation
**Posted:** 2026-07-20

> Build and operate scalable infrastructure platforms that improve reliability, developer velocity, security, and operational efficiency across R&D. The role requires senior-level experience with cloud-based distributed systems, automation, incident response, and AI-assisted engineering.

## Job Description

## Responsibilities

- Automate manual, repetitive, and unscalable infrastructure work through software tooling.
- Plan, design, and execute architectural changes to core infrastructure and build elasticity into systems.
- Own reliability of core services, respond to operational events, investigate root causes, and implement preventative solutions.
- Trace incidents beyond the infrastructure layer into application code and resolve customer-facing issues.
- Abstract shared concerns such as security, compute, availability, and costs for product engineers.
- Create agent skills, documentation, and reliable defaults that enable engineers to work more effectively.
- Lead complex infrastructure initiatives through design, implementation, testing, and operational runbooks.
- Use AI and coding agents to automate infrastructure work, investigations, coding, and operational tasks.
- Review code, share expertise, unblock peers, and support continuous learning.

## Requirements

- Multiple years of experience designing, building, and operating high-scale distributed systems and cloud platforms, ideally AWS.
- Accountability for system availability, performance, and costs.
- Deep knowledge of modern programming languages.
- Strong understanding of reliability, performance, failure modes, metrics, and telemetry.
- Experience treating infrastructure as a software engineering discipline.
- Understanding of product developers’ pain points and a track record of reducing developer friction.
- Proven ability to independently drive complex, cross-team technical initiatives from conception through production.
- Strong written and verbal communication, including technical documentation, blameless incident reviews, and trade-off discussions.
- Experience using AI to accelerate engineering work and building safe, reliable tooling around coding agents.

## Nice to Have

- Experience with infrastructure as code.

## Compensation and Benefits

- Competitive salary and equity in a fast-growing startup.
- Regular compensation reviews.
- Lunch provided every weekday, snacks, and a fully stocked kitchen.
- Unlimited access to Claude Code and other AI tools.
- Pension scheme with matching up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off.
- Paid maternity leave and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBooks are standard, with Windows available for certain roles.
- Hybrid working policy with employees expected to be in the office at least three days per week.

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