# Healthcare Advocate

**Company:** [Granted](https://hotfix.jobs/companies/granted)
**Location:** Remote
**Role:** Customer Success
**Experience:** 0+ years
**Skills:** Healthcare Advocacy, Medical Billing, Insurance Claims, Explanation Of Benefits, Health Policy, Problem Solving, Written Communication, Patient Advocacy, Healthcare Regulations
**Posted:** 2026-07-30

> Own and resolve complex medical billing and insurance cases end-to-end as a Healthcare Advocate. Investigate claims, advocate with providers and insurers, and partner with Product/Engineering to improve automation. Ideal for those with personal experience navigating the US healthcare system.

## Job Description

## What You'll Do
- Resolve complex user cases end-to-end, from AI handoff through final outcome.
- Contact providers and insurers via phone, email, and fax to verify coverage, correct claim and billing issues, and unblock next steps.
- Investigate and triage issues across benefits, eligibility, claims, prior authorization, billing codes, and payment responsibility.
- Advocate for the user by pushing cases forward with persistence, clear escalation paths, and strong documentation.
- Communicate clearly with users, setting expectations, sharing progress, and explaining options in plain language.
- Maintain high-quality case notes so anyone can understand what happened, what changed, and what to do next.
- Continuously learn healthcare regulations, payer behavior, and internal playbooks, and apply that learning quickly.
- Improve how we operate by collaborating with other Healthcare Advocates, identifying repeat issues, tightening workflows, and helping build playbooks that scale.
- Partner with Product and Engineering to turn real case patterns into product improvements and better automation.

## Who Thrives Here / Requirements
- You've personally navigated a complicated healthcare or insurance situation — for yourself, a parent, a partner, or another family member — and know what it's like to sit on hold, decode an EOB, or fight a denied claim.
- Comfortable reading and interpreting Explanation of Benefits (EOBs), or willing to learn fast.
- Strong instinct for problem-solving through ambiguity — no playbook exists for most of what you'll do.
- Excellent written communication skills. Almost all user interaction happens over chat.
- Comfortable being direct and persistent with institutions (insurers, provider billing offices) on someone else's behalf.
- Genuine interest in healthcare, insurance, or patient advocacy as a space you want to build a career in.

## Nice-to-Haves
- Coursework or self-study in health policy, public health, healthcare administration, or a related field.
- Experience in a high-ownership, low-structure environment (startup internship, small nonprofit, research lab, running your own project).
- Flexible schedule to work 40 hours between 7am–8pm EST, 7 days/week, either Sunday–Thursday, 9am–6pm, OR Tuesday–Saturday, 10am–7pm.

## Compensation
Individual compensation will vary based on experience, relevant expertise, and geographic location.

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