# Customer Success Manager II

**Company:** [Tines](https://hotfix.jobs/companies/tines)
**Location:** Remote
**Role:** Customer Success
**Salary:** $125k – $125k/yr
**Experience:** 3+ years
**Skills:** SaaS, Customer Success, Technical Account Management, API Integrations, Cybersecurity, DevOps, It, Account Planning, Renewals, Business Reviews
**Posted:** 2026-06-24

> Drive customer adoption and expansion of an automation platform by leading onboarding, managing renewals, and acting as a trusted advisor to technical teams. Requires 3+ years in technical customer success or post-sales at a SaaS company plus API knowledge.

## Job Description

## What you will be doing

- Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline
- Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
- Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams
- Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage
- Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan
- Identifying issues that impact customers and/or challenges in the business and are able to provide thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assets
- Developing and driving a renewal plan and delivering a strategic message to analysts, management, and the C-Suite on the value of Tines and next steps for the account
- Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer

## What you bring with you

- 3+ years of experience in a technical account management, customer success, or post-sales role at a technology company
- Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
- Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
- Knowledge of API's + how they function

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**Apply:** https://hotfix.jobs/jobs/cdd9384a-2c7e-4465-9fcc-998542be9587
**Canonical:** https://hotfix.jobs/jobs/cdd9384a-2c7e-4465-9fcc-998542be9587