# Senior Product Engineer

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** London, United Kingdom
**Role:** Fullstack Engineering
**Experience:** 5+ years
**Skills:** Ruby, AWS, Python, JavaScript, SaaS, Distributed Systems, Backend Infrastructure
**Posted:** 2026-07-20

> Build and scale customer-facing backend and frontend systems as part of a multidisciplinary product team. The role requires 5+ years of software engineering experience, strong programming fundamentals, distributed-systems experience, and a pragmatic approach to delivering customer value.

## Job Description

## Responsibilities
- Develop technical plans and contribute to technical architecture as products scale to serve tens of millions of people daily.
- Write Ruby code integrating AWS, infrastructure, platform, and SaaS technologies for the backend infrastructure.
- Ship production changes quickly through an automated deployment process.
- Build with AI-powered developer tools and industry-standard technologies.
- Mentor engineers and interview candidates.

## Requirements
- 5+ years of industry experience in software engineering, preferably building a SaaS product.
- Demonstrated significant impact on a product or team.
- Deep knowledge of a high-level programming language such as Ruby, Python, or JavaScript.
- Experience collaborating directly with product teams and designers.
- Proven track record of delivering value to customers or users.
- Experience with distributed systems.

## Benefits
- Competitive salary and equity.
- Weekday lunch, snacks, and a stocked kitchen.
- Regular compensation reviews.
- Pension scheme with matching up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off.
- Paid maternity leave and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBook standard equipment, with Windows available for certain roles.
- Hybrid working policy requiring at least three days per week in the office.

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