# SkillBridge

**Company:** [Forterra](https://hotfix.jobs/companies/forterra)
**Location:** Clarksburg, MD
**Role:** Support Engineering
**Experience:** 0+ years
**Skills:** Troubleshooting, Diagnostics, Equipment Repair, Mechanical Systems, Electronic Systems, Technical Training, Customer Support, Field Service, Documentation, Security Clearance
**Posted:** 2026-07-13

> SkillBridge internship providing hands-on experience as a Field Service Representative. Support customer product readiness, perform on-site diagnostics/repairs/troubleshooting of mechanical and electronic equipment, deliver technical training, and build customer relationships. Requires military technical/maintenance background and up to 75% travel.

## Job Description

## Responsibilities
- Support monitoring of customer product readiness, identify and resolve issues customers cannot independently address.
- Work alongside field service personnel to diagnose and repair equipment-related issues on-site, minimizing downtime.
- Serve as an additional point of contact to help customers keep systems operational.
- Assist customers with diagnostic and repair support via phone, email, or on-site interaction.
- Apply systematic troubleshooting techniques to diagnose and resolve technical issues.
- Support installations, maintenance checks, proactive services, and repairs.
- Help execute training plans educating customers and internal personnel on operation, maintenance, and troubleshooting of equipment.
- Support assessment and documentation of customer understanding following training.
- Contribute to refining training materials based on customer feedback.
- Maintain detailed records of service activities, issue diagnostics, resolutions, asset usage, and customer interactions.
- Assist in generating Field Reports and Work Orders for quality and engineering teams.
- Help communicate service bulletins, notices, and product updates.
- Build professional relationships with customers through proactive communication.
- Provide technical guidance to help customers manage and maintain equipment.
- Travel to customer sites (up to 75%, domestic and international) to support on-site service delivery.

## Requirements
- Must be eligible for a SkillBridge program opportunity.
- Hands-on experience diagnosing, maintaining, repairing, or troubleshooting mechanical and/or electronic equipment (e.g., military technical, maintenance, or systems roles).
- Ability to communicate technical information clearly to diverse audiences.
- Strong documentation habits and attention to accuracy.
- Ability to work independently in a fast-paced, customer-focused environment.
- Strong interpersonal skills and commitment to building professional relationships.
- Ability to travel up to 75%, including internationally.
- Eligibility to obtain and maintain a U.S. security clearance.

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**Apply:** https://hotfix.jobs/jobs/ccf329fc-4713-4311-80ed-c3bcf5645eea
**Canonical:** https://hotfix.jobs/jobs/ccf329fc-4713-4311-80ed-c3bcf5645eea