# Client Success Manager

**Company:** [Absorblms](https://hotfix.jobs/companies/absorblms)
**Location:** Remote
**Role:** Customer Success
**Experience:** 4+ years
**Skills:** Customer Success, B2B SaaS, Learning Management Systems, Learning And Development, Program Evaluation, Salesforce, Churnzero, Jira, Zendesk, SaaS, APIs, Project Management
**Posted:** 2026-08-28

> Own client relationships, adoption, retention, and expansion for an LMS platform while advising customers on learning and development programs. The role requires 4–6 years of B2B SaaS experience, L&D program expertise, and strong consultative client skills.

## Job Description

## Responsibilities
- Build trusted, strategic relationships with a portfolio of clients to promote retention and loyalty.
- Manage the client lifecycle from post-onboarding through adoption, expansion, advocacy, and renewal.
- Help clients design, implement, and optimize learning programs using Absorb LMS.
- Consult on and measure program effectiveness, connecting learning outcomes and usage to business goals and product ROI.
- Deliver training, best practices, and enablement sessions for Absorb LMS users.
- Monitor client health, identify risks, drive escalations, and develop action plans.
- Identify and route upsell and expansion opportunities to Account Management.
- Collaborate with Product, Support, Professional Services, and other internal teams.
- Maintain accurate client documentation in internal systems and tools.

## Requirements
- 4–6 years of experience in B2B SaaS, ideally in LMS, HR technology, EdTech, or learning solutions.
- Learning & Development practitioner experience, including designing, executing, and evaluating training programs.
- Ability to connect learning initiatives to measurable outcomes such as engagement, ROI, adoption metrics, or business KPIs.
- Strong client-facing communication, relationship-building, executive alignment, and consultative problem-solving skills.
- Ability to explain technical concepts clearly to nontechnical audiences.
- Strong commercial and business acumen.
- Excellent time management and project management skills.
- Working knowledge of SaaS, APIs, and core web technologies.

## Nice-to-haves
- Experience with ChurnZero, Salesforce, JIRA, and Zendesk.
- Experience with change management, enablement, or instructional design projects.
- Experience advising clients on LMS or L&D ecosystem best practices.

## Compensation and Benefits
- Fully remote-first work with flexible work arrangements.
- Health and wellness benefits, retirement savings programs, eligibility for two bonus plans, paid time off, and medical and dental benefits based on country of location.
- New hire equipment allowance and monthly flex allowance.
- Career growth and internal mobility opportunities.
- Employee-driven DE&I programs.

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