# Delivery Operations Systems & Process Manager

**Company:** [Snowflake](https://hotfix.jobs/companies/snowflake)
**Location:** Menlo Park, CA, Chicago, IL, Denver, CO
**Role:** Business Operations
**Salary:** $139k – $183k/yr
**Experience:** 7+ years
**Skills:** Certinia Psa, Salesforce, AI Automation, Smartsheet, Predictive Analytics, Workflow Automation, Data Governance, Generative AI, Systems Architecture, Coding Agents
**Posted:** 2026-04-03

> Architects and optimizes systems like Certinia PSA and Salesforce for global delivery operations, designs AI-powered workflows for project health, staffing, and forecasting, and partners with leadership to drive operational excellence. Requires 7-12+ years in delivery operations and deep PSA/ERP expertise.

## Job Description

## What You’ll Own

### Systems Architecture & Delivery Infrastructure
- Lead system roadmap planning, release management, and cross‑functional alignment
- Own the end‑to‑end roadmap, optimization, and governance of **Certinia PSA** and **Salesforce**
- Work with Enterprise Technology and GTM Systems on sprint cycles and own Delivery System Change Management

### AI Automation & Intelligent Operations
- Design and deploy AI‑powered workflows for:
  - Project health scanning & anomaly detection
  - Staffing intelligence & skill‑based routing
  - Predictive forecasting & margin insights
  - GenAI project and customer summaries
- Automate manual workflows across staffing, project setup, billing, and customer success
- Partner with BizOps to ensure strong data governance, compliance, and system integrity
- Ability to identify and solve inefficient existing patterns
- Leverage AI to implement operational improvements

### Strategic Business Partnering
- Serve as the primary systems and operations advisor to:
  - Global Delivery Leadership
  - Director of BizOps
  - Finance, RevOps, and CX
- Translate business strategy into scalable systems, data models, and automation
- Lead cross‑functional initiatives that improve predictability and customer outcomes

## What You Bring
- **7–12+ years** in delivery operations, PSA/ERP systems engineering, or professional services operations
- Deep experience with **Certinia** or financial force PSA/ERP/CS (or equivalent PSA platforms)
- Proven track record implementing **AI automation**, **predictive analytics**, or agentic workflows
- Experience leveraging **coding agents**
- Expertise in **workflow design**, **systems architecture**, and **data governance**
- Excellent communication and cross‑functional leadership skills

### Bonus Points
- **Salesforce** platform experience
- Background in SaaS, consulting, or enterprise technology delivery
- Experience supporting global delivery teams
- Understanding of revenue recognition, forecasting, and services margin optimization

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**Apply:** https://hotfix.jobs/jobs/cc9d43ec-d002-4b66-b87d-feb23ab73341
**Canonical:** https://hotfix.jobs/jobs/cc9d43ec-d002-4b66-b87d-feb23ab73341